babaracus

Does anybody have the software CD for the AVer IWH5000 Series DVRs? My specific model is the IWH5416+16 - but I imagine the CD is the same for the entire series. I need to restore my DVR but I need the software CD in order to create a recovery USB.

I have now acquired the CD from a guy in Australia. Thank you.

You never actually made any offers of help; all you've done is claim that you were going to help me if only I had pandered to your irrelevant questioning. You're trying to save face because you consider yourself an important part of these forums but your responses on this thread make for some foolish reading and it's fairly obvious that you can't offer anything of help to me.

Your responses are laughable. One minute you have 7 discs and are trying to determine which one to send me. Then you're saying that you live 20 minutes away and could have loaded it for me The next you're claiming you would have given me an hour of access to aver's ftp site so that I can download the software I want. A very helpful senior technician from Aver has already told me that they were unable to locate any archived software for my particular DVR because their Surveillance Division was closed in 2015 - which is why I posted on here, in the first place. Even if I believed (and I don't) that you could provide access to an ftp site where I could download the software I need, and which Aver themselves know nothing about... why would it matter if my DVR was connected to the internet? Wouldn't it be considerably easier to access the site from a regular PC? Or does the ftp site have a magical encryption that only the DVR's own client can unlock?

It doesn't have any BNC connectors on the back. But I'm sure you knew that already given that you used to sell them and you're such an expert. A normal person would have simply asked me what software version is currently installed. In 10 responses, you have never once asked me for that info. I have never requested access to aver's ftp site, nor do I want it. So yes, it is irrelevant. Again, I have not ever requested help with my admin password. I don't need help loading anything. It wasn't what I asked for. It isn't what I want. In 10 responses, you haven't offered any help whatsoever. All you've done is ask pointless questions that have no relevance my original request - and then tried to justify those questions with bogus pretexts of providing help that I never asked for. It's spelt LUCK.

It's a 32 channel DVR. Why on earth would I want to install software that limits it to 4 channels? I quite clearly responded to this in my previous post; it's just more irrelevance that achieved absolutely nothing I am aware of what windows embedded is. What point are you trying to make? Are you lonely or something? I honestly don't know what you're trying to achieve here. I have asked for a copy of the original software CD for the IWH5416+16. My location, my internet connection, my knowledge of my admin password ALL have absolutely no relevance to whether or not you are in possession of the software CD that originally accompanied my machine. You either have it or you don't have it. If you have it, you're either willing to copy it for me, or you're not. There's really nothing else to discuss. Either way, I'm through with this nonsense. Find someone else to pander to your almighty CCTV knowledge.

I never said you can't help - but so far all you've done is ask seemingly irrelevant questions. If you're claiming that your questions are relevant, why are you asking them in such a fashion that makes me think you're wasting my time? You've replied to this thread 8 times and yet this is the first occasion that you've indicated that you actually have the software. If you have the software and it is dependent on the number of cameras, why didn't you say that from the start? Is it a secret? If you're willing and able to help me, please do so - but just get on with it. I'm sorry to be so blunt but this entire discussion is ridiculous. I specified from the outset that this was the IWH5416+16 model, It's capable of handling 16 wired cameras and 16 IP cameras. 32 channels total. Pressing F1 gives some system information. Nothing that looked particularly useful to me.

It's precisely because it is windows based that I'm keen to start afresh. Most PC manufacturers include recovery partitions that will restore a system to their factory condition. That's what I want to do, however, for this DVR I need the original software CD. Pressing f8 does not take me to the windows side; it simply opens up a file explorer type box that reads external drives but does not appear to have access to the 'master' drive. None of the F keys appear to do anything helpful. The master drive is a 8GB flash drive. I have unplugged it and connected it to my computer but there's nothing on it that will assist me. It's just a single partition containing the windows installation - nothing that I'm capable of successfully manipulating. As I said earlier, I'm not currently interested in anything other than what I have directly asked about. Any issues regarding camera channels and burning footage will be dealt with as they arise. Right now it's not a concern and irrelevant to what I have asked for assistance with.

I have said from the beginning that I want to use the software CD to create a 'recovery USB', as detailed in the manual. I want to create a recovery USB so that I can start the system afresh. I want to start the system afresh for various reasons. What am I supposed to be achieving by going into the windows side? What results are you expecting? Why does it matter what cameras I'm using? Why does it matter if my system is on the internet? I appreciate that you're trying to help me and I apologise if I appear to be getting shirty, but I don't understand the relevance of the questions you've asked or the suggestions you've made.

I have already explained what I want to do and why I want to do it.

Thank you for the advice but I don't much care about any of that right now. All I came on here for was to see if anyone had the original software CD. I'm just outside Manchester

I'm just going off of what the manual says (page 233) http://www.averusa.com/campus-security/download/IWHseries/IWH5416+16/IWH5000-series-Manual-EN.pdf It's a business. I'm in the UK

I don't know what the cameras are. They're not IP cameras, they're directly connected by a cable. The system is already set up - but the guy who used to handle it is no longer around. One of the storage drives failed and needed replacing and I thought that it was a good opportunity for me to become familiar with how to operate it (an additional reason for wanting to start afresh with the recovery USB) It may not be as user friendly or advanced as newer systems but I'd rather persevere with it. I already have replacement hard drives so it's not costing me anything. I'm trying to avoid spending any money at all. I certainly don't want to be splashing out on a whole new system when this device is more than adequate for my requirements. Do you happen to still have a copy of the software CD lying around?

Hi. Thanks for the reply. The original hard drive is still installed and it boots up as it should. My primary issue is that I need to install new storage drives and I don't have the password to access the setup menu. After reading the manual, it seemed that the best option was to perform a "USB Recovery" and start afresh - but to do that I need the original software CD. I do have the CDkey. I'm not sure I understand your final question. Why should I want to replace it? It is only 6 or 7 years old and was exceedingly expensive when new.