Hello there, well I know it works because i've configured it over a dozen times myself. LETS START OVER AGAIN! Make sure the dome protocol is set to "PELCO D" and set the baud rate to "9600" in the dvr. Reboot the dome by unplugging the power then plugging it back in. Press the DOME button on the dvr for Dome Control. Press the number 2 button to disable the hint screen followed by number 1 to access dome presets. Scroll down to preset 95 and hit enter on " go-to preset" and select YES. DOME MENU SHOULD COME ON THE SCREEN.........DO NOT "SET PRESET"! MAKE SURE YOU "GO PRESET"!....OH YEAH, REMEMBER TO REBOOT THE DOME