animateme

Hello, I am hoping that I might get some advice on how to fix an issue that I have with the remote playback of recorded video from my DVR, using the iVMS-4200 and Hik-Connect apps, which plays very slow or sometimes does not play at all. The live video works perfectly fine through these apps and the playback also works well when played directly on the monitor connected to the DVR. It is just when playing back remotely through the apps that the video is extremely slow and even freezes after playing for a few seconds. Also, in the few seconds that the video plays, some glitches appear, showing distorted video. I am assuming that this is not a bandwidth issue, as the live video plays perfectly fine. The DVR is a Hikvision DS-7208HUHI-K1 with firmware V4.21.002, build 190925 These are what I believe are the relevant configurations that define the Sub-Stream remote playback settings: Are these settings acceptable to avoid the issue I am having or should I change something? Are there any other settings in the DVR that I should be looking into? Any other possible causes for the issue? I will greatly appreciate any suggestions. Thanks,

Hello, I updated the firmware and it seems like the playback runs a bit smoother than before, although it still freezes after a few seconds of playing. I will let it record some more, after the update, and check later to see if the results are better. I also changed to H265 in the video encoding Sub Stream settings. I have a question regarding the setting for the Stream recording. I currently have it set to record both streams, Main and Sub. I assume that this is the way it should be so that the Sub-Stream is used when playing back remotely, correct?

Got it! Thank you so much for your help. I will try the firmware update and hopefully this will fix the playback issues. Greatly appreciated!

Thank you! I will look into updating to this firmware! May I ask where did you see the details regarding the firmware where it mentions that this was for performance? I would be interested to read it.

Yes, that is exactly the equipment that I have. I have had it for about 8 months.

I am located in Mexico and bought the equipment from a local Hikvision distributor. This is what is shown on the device:

Hello, thank you for your response. I will try switching to H265 in the sub-stream, as you suggest. I have 8 analog 5MP cameras and I do view 1 camera at a time when playback. For live view, I can show all 8 cameras together and these all show fine, with no glitches or delays, I have 3 other DVRs setup in my Hik-Connect and with these other DVRs I do not experience any issues when playing back, so I assume that server traffic is not a problem. Any other ideas? Thanks,