Frank47

Sorrry Tom had to sleep. Under the qr code it gives the two iP addresses, the Dyns adddress, port number, user name and default password. No reference number.

Done that came up with the 3 options 2 ip addresses and the Dan’s one tried all three and none worked not even on WiFi

Yep found it there are two ip addresses plus’s the dyndns log in details. All three phones use the same log in

I don’t know if it helps but it does have a dyndns.org address

Hi I assume that this will be on the back or underneath the dvr. I will attempt to have a look for it in the morning as it’s a bit awkward to get out. But I do t understand you saying it won’t work on 4g as my daughter has the same phone as me and lives 100 miles away, and she can connect both on her WiFi and network provider with no problems. My wife who has a iphone12 has no problems we went for a 5 mile walk today and she could connect.

Yep that’s it with the last digits assigned to different devices thanks Tom my mobile I got from Tesco a year ago I’m going to see if they can sort it tomorrow as it does seem to point towards that will let you know the outcome.

Might have to do a restart with my phone but don’t want to if I can help it.

It’s a static IP address on the dvr. This was all set up by the installer there has not been a problem till now have not looked at my cctv on the phone for some time due to lock downs. Decided to check my system the other day and found that it is not working on my phone. Works fine on wife’s phone and daughters. Mine will only work when on WiFi or hotspots.

Once again Tom thanks, mobile data is on for this app. Your head will hurt as much as mine.

Hi thanks for your response tried this, again works fine on WiFi but not on 4g. Piggy backed of the wife’s network and that worked fine. I’m at a loss with this as internet appears to work fine on 4g but not my cctv. Once again many thanks for trying.

Hello we use smart eyes pro for our remote viewing of the cctv, for some reason I am now unable to view on my iPhone6. This was working fine when I last looked into it. I have deleted the program and reinstalled it still not work. Works fine on WiFi but not on 4g. My wife and daughter both have the same app and connect without any problem. We have tried comparing phone settings but have not been able to find the problem. Wife has iPhone 12 daughter has same phone as me. It would appear that it must be some sort of issue with my phone. I would be most grateful for any advice given..