Thanks for trying to assist.
I have tried all of the above suggestions and failed to be able to reset it. When I try the last option to get the QR code there is no code on the screen, just a box which says to keep screen open until i get a code. I called QVIS and they wont give me the code as I am not an installer.
If there are any QVIS installers reading this that are willing to assist me, plesase post on here, or if prefer send me a private message,