I went through all the trouble to register here just to say how helpful this thread has been- Double thanks to s-m for finding the zip codes to unlock the update software as I was in a really big hurry to finish this install and didn't have time to let the zip cracker run (Yes we got the system off eBay but the purchase and install are legit so no fears about me trying to do something dishonest)- Maybe registering here was a pretty good idea as the next time I have trouble, this is the first place I check- THANKS TO ALL!!