Phil3840

Hi, My QVIS QUATTRO DVR suddenly keeps trying to upgrade. After some time the DVR restarts and tries to upgrade again. This upgrade loop can only be stopped by removing the IP cable. Of course no video can be watch remotely without internet connection hence my question how can this auto upgrade loop be stopped when IP cable is connected? In the manual a SW upgrade can only be done via USB interface therefore it is strange why the IP cable has influence on this upgrade process. The manual does not mention any auto update setting. Some cases can be found on the internet with other DVR recorders but no solution is provided. I would expect that this issue impacts many DVRs and hopefully someone found a solution. Support from QVIS advices to replace the DVR as no support will be given for QUATTRO DVRS because the device is too old. See attached picture which shows the upgrade message. Looking forward for your help.

Hello @tomcctv, do you have more info on the IP an port changes that will stop the opgrade loop? Thank you.

Hello, no I manually filled in the serial number.

Hello, thanks for the hopeful answer . I use Explorer v2.2.2