StephanieTreutlein

Hello, I am a complete novice when it comes to security cameras so I apologize for my lack of knowledge. I have a 9 camera security camera setup at my house, hardwired. The cameras can be viewed via DVR on my TV and SuperLive Plus on my phone. I have been running into the same issue for years now, where I accidentally swipe up on one of the cameras while viewing them on SuperLive Plus, which deletes the camera. After deleting I don't know how to bring the camera back to view. Can anyone please assist me? I feel like this should be a simple fix but I cannot figure it out. Thank you so much in advance!! Much much appreciated. Stephanie

yeah, you would think. That is exactly what happened though and how I lost 4 out of 9 cameras, unfortunately. I had an installer do it who has gone MIA for the past 3.5 years. I believe he went out of business, so he is no help. Even on the DVR they are no longer visible. One thing I did notice is when I go into the settings on the DVR, the settings are all different for those existing cameras that cannot be viewed, but it doesn't allow me to change them.

This is what it looks like when you swipe up on one of the views and it "deletes the camera"

Hi @tomcctv It's been a few months and I never got this issue figured out. Rebooting the system, turning off the DVR, nothing worked. I even uninstalled the app. I still only can view 5 out of 9 cameras. I am trying to get this fixed as we had some intruders on our property last night and I cannot view the video footage Any help would be greatly appreciated. Reminder: the 4 missing cameras disappeared when I accidentally swiped up the camera view on the app and "deleted it"

you will laugh at me when I tell you I have no idea where the power supply to the cameras is? There is a big MESS behind my TV stand with 1000 cords and cables. Would it be likely that the cameras' power supply is there? I honestly would not know where else to look.

I'm in Florida.. I switched the DVR off for way more than 5 minutes and turned it back on and everything was the same. Only 5 cameras visible.

so turning the power supply to the DVR off for 5 min should reset everything and bring back the cameras?

on the DVR I also only show 5 cameras, same as SuperLive Plus. I agree it might be the DVR. But nobody ever really messes with the DVR. I remember manually swiping up the cameras on my app and they would get deleted and disappear from the mobile app AND DVR. I am not sure how to reset either, the SuperLive app OR DVR?

Hi @tomcctv Thank you for the quick response. Sadly that does not work. It refreshes all the camera screens but out of the 12, only the same 5 show up that were there before.