All the gear no idea

Hi there. I just received email notification that someone had replied to this thread! I just checked and no I can’t log in either. Tbh we had them replace the hard drive last August because the original failed and since then we’ve not been able to access remotely at all. We can view via wifi at home but not when out of the house. For some reason it doesn’t seem to connect to the internet even though the cables are the same ones we used on the faulty drive. It’s probably just a setting that needs adjusting but we’ve looked at numerous YouTube videos and still can’t get it to connect. Once the server is working, any help much appreciated.

An update since my last post with some more (hopefully) helpful information… Yesterday I reinstalled Kestrel Viewer on my iPhone and iPad and since then they no longer show the “Alarm Notifications” tab as stated above. However, on my husbands Samsung tablet I didn’t reinstall Kestrel Viewer, I just used the new account log in. The “alarm notifications” tab DOES still show on there. However, if I go into the configuration I do get the “IP device does not support alarm settings” message. What does that mean please? I think that is the key here. Why is it saying that and how do I rectify it? Thanks for reading.

Hi Tom, Thanks for replying and for trying to help me. I’ll try to explain myself better... 3 months ago I set up motion detection alarms for the cameras on the original NVR. This worked perfectly and we received alarm notifications via Kestrel Viewer on our ‘phones and tablets (we have both iOS and Android devices) and we were able to playback the alarm alerts on our devices. The HDD failed on the original NVR so it was replaced with a new NVR. With the new NVR, I plugged in the original cameras into the back and was able to view them “live” on the monitor attached to the new NVR but not on the Kestrel app - when I accessed the cameras on the app it stated “this equipment has been offline.” I couldn’t work out how to get the live view working on the app so decided it would quicker to just set up a new kestrel account and use the QVR code to have the remote viewing. Live view and remote playback both work on the new Kestrel account however alarm alerts do not. When the new NVR was plugged in, the motion detection areas that I had set up with the cameras (the cameras have not been changed) were still there so I did not need to set them up again. With the original/old Kestrel account I could view alarm alerts remotely via Kestrel Viewer. With the new Kestrel account I cannot. On page 2 of this link https://ssscctv.com/wp-content/uploads/2020/05/How-to-activate-PUSH.pdf it shows the configuration button under the “alarm” section. If I click on it under my new Kestrel account and click on my camera device name I get the message “IP directly connected device does not support the alarm settings”. On page 4 of that link it shows “alarm notifications” under “PTZ steps”. On my old Kestrel account this button was there. On my new Kestrel account this button is NOT there! I have uninstalled and reinstalled Kestrel Viewer ensuring Push Notifications are enabled but the “alarm notifications” never shows now. I appreciate you saying that this is an old app but it’s the one that came with the NVR so, unless there is another one compatible, I’m stuck with it! I just can’t understand why the alarm notifications button has disappeared for the new account. I’ve changed nothing on the camera set up, only the NVR has changed so why does it now say that the IP device does not support alarm settings? I can view alarm alerts on the monitor attached to the NVR. I’m close to throwing the NVR out of the window! Please help. I’m stumped.

Well new NVR arrived today. I’d hoped it would be a straight forward plug in cameras and go, but no such luck! As soon as I switched it on I got the SAT1 needs formatting message! I formatted it and this time it is recording. I have checked remote playback and alarms on the monitor and both play videos. I couldn’t get my old Kestrel Viewer account on my tablet or ‘phone to pick up the Live View (it stated “the equipment has been off-line). I couldn’t work out how to fix this so I set up a new account name and could now Live View. Remote playback also works. I didn’t need to redo the motion detection areas because it was still stored from previously. However if the alarm goes off I can view it on the monitor but not on my tablet or ‘phone! I know this is user error and something I’ve set up incorrectly but when I go into alarm configuration on my ‘phone I get this message “ip directly connected to device does not support the alarm settings”. What does this mean please? It supported it on my old NVR until the HDD went wrong so what have I done wrong? I need to be able to view alarms from my ‘phone. Any help gratefully appreciated. Thank you.

Have sent the NVR back to retailer today so fingers crossed they can sort it.

Thanks for helping me. I’m not very techy and I can’t find out where/how to factory reset. Also if I do factory reset will it go back to the default password because I don’t know what that is? Thanks. Edit: I’ve looked on YouTube and it states under “maintain” there’s a “default” button. There is no default button on my system under that tab.

I just changed the weekly scheduled reboot for a few minutes ago (usually it’s 2am Tuesday) so that I could see what happened. Upon start up I got an error message “hard disk not formatted” then an icon of SAT1 with a “?” and SAT2 with an “X” (I think it said SAT, it definitely began with S) I went into the HDD settings and it says: 1. sda Status Not formatted 2. No disk I clicked on 1 and then “Format” and the status changed to Normal. I rebooted again. Same error message came up about the hard disk not being formatted? Why is it showing unformatted when I just did it?

Thanks. As it’s only 3 months old then I’ll contact the retailer about repairing/replacing the NVR only. I don’t really want to open it up in case it voids my warranty.

Thanks. Kestrel was the app given on the Setup Wizard. This is what we have: https://www.jmcsecure.co.uk/kestrel-8mp-8ch-ip-cctv-kit-with-4x-motorised-zoom-ip-turret-cameras Yes, I added the alarm notifications myself for motion detect. I cannot watch any of the alarm videos or any remote playback from the actual NVR. I can watch live cameras from the monitor connected to the NVR and also through the Kestrel App so I don’t think it’s a wifi or app issue. I can also view the live cameras when I’m not at home.

Hi, Thanks for replying. Kestrel app was recently updated, June I think, so that it worked on newer ‘phones. Bought it and installed ourselves and paid for retailer to upgrade HD from 1TB to 2TB. Looked at system this morning and the storage had decreased from 1.81TB to 1.64TB so it looks like it’s recorded or tried to record something. However, when I try to playback anything on the system it brings up the video player “window” but there’s nothing to play. If I move the “dot” along the play line further still nothing plays. I tried to attach a photo on here of the screens but it won’t upload because it stated it’s over 1.2mb. Based in Lincs.

No it uses the Kestrel Viewer app.

Hi All, I wonder if anyone can help me please? We have an OYN-X NVR 2TB with 4 Kestrel 8MP cameras. We have motion detect set up on 2 cameras which sends an alert and records whatever triggered it. On Tuesday morning I checked any overnight alerts as I usually do each morning. Although the alerts showed on the log on my ‘phone, when I clicked on them to playback they just stated “buffering” and then “connect fail”. I went to my monitor which is attached to the NVR to see if I could view them from there and when I clicked on play, it stated “no video”. So the motion detection had set off and logged the alarm but it didn’t appear to record it. I rebooted the NVR to see if that would solve the problem. It did not. However the hard drive did make a continuous “churning” noise (as if trying to read the disc over and over) when it was switched back on which was only stopped by switching it off and on again. I then thought perhaps the hard drive was full and for some reason was not overwriting the old recordings so I formatted it. It still didn’t solve the problem. I cannot view anything by remote playback at all not just the alarms. If I do a search for any recordings since Tuesday (when I formatted it) it says none found. On the hard drive details it states “normal” and total space 1.81TB and free space 1.81TB. Surely it should have used up some space to record since the Tuesday formatting? My system is set to “auto-reboot” every Tuesday at 2am. It was Tuesday morning when I was unable to view anything. Is this just a coincidence or significant? Is there anyway I can test to see if it is a hard drive fault or if it’s something else? The system is only 3 months old. I can still view all 4 cameras “Live” on my ‘phone and tablet when at home or away from the house so I don’t feel it is a network issue. Sorry for such a long post but any help would be much appreciated. Thank you for reading.

Had an email from QVIS support this morning. It says they are currently looking into the issues with the Kestrel Viewer App.

Thanks. All apps deleted. I’ve reinstalled Kestrel Viewer but it still behaves same as before, as if the screen is “frozen” so I can’t type anything in to log in.

Thanks. QR code displayed on monitor tried to connect me to kestrel app. QR code on bottom of NVR tried to connect me to QVS website which it says is insecure! Input serial number manually and it doesn’t work. Asks for a security code. Why does everything on my system point to Kestrel if that is incorrect/out of date? I’m also concerned that by trying to rectify it yesterday (thinking it was a home wifi problem) I’ve inadvertently changed some system settings especially as it now says “network abnormal” on the upgrade version. I wouldn’t know how to change it back. Perhaps as the Kestrel P2P server is down they will have rectified it soon. Fingers crossed.