Teq_Stinger

Good afternoon folks! Let me start by saying there are several things I'm quite good at, unfortunately I can't claim CCTV to be amongst them, so please excuse any errors I have a TVT DVR with a number if cameras, inc 1 IP cam, all monitored on my PC using NVMS-1000. That part is fine. I also have Supercam Plus installed on my android phone and, in the main, it appears to work OK. Now the issue: While the app works well enough at home, and using my home wi-fi network, whenever I'm away (restaurant, hotel, etc) and using some other wi-fi (even a good signal) the app refuses to work. The server never seems to connect and the camera screens show "device off line". Clearly it's more use to have it working away from, rather than at home. Is there some trick to getting the app to work away from my home wi-fi? Thanks in advance.

It's clear what works for one may not work for others. That applies to many things. You obvioulsy prefer SuperLive, though the numerous adverse reviews would disagree. There's nothing wrong with my recorder or network, and as for "you also have custom settings on app to make connection quick and smooth", that has never been expanded. I think it best we leave it there. <end>

Ok I won't change the domain. BTW, my TVT model is TD-2708TS-C. While waiting I did a test. I uninstalled SuperCam & installed SuperLive. Incidentally, both apps are virtually identical in all but the odd colour sheme, though clearly there must be other differences as operation varies. With SuperLive, the server was still trying to connect after 4 minutes! It eventually did connect but when the app was closed and retried the same again. I reverted to my orginal SuperCam and, while not quick as with the IP setting, the server connected far quicker. You say there're other settings to improve things. What might these be?

Not quite nowhere, at least via NAT there was a connection, albeit slow. I see in the app for Network Status 3G/4G is shown Disabled & 3G/4G IP is blank. I'm in the UK, that's why I thought a change of NAT domain might have an effect. What other app settings could improve things?

I'm using the same SuperCam Plus. SuperLive is far worse in my experience, and would never connect even on NAT. I did a chek while out today and the app connected over 4G, but it took a long time. Yes, it did connect where using IP address wouldn't but there has to be a way to get a quicker response.

Hi. I had thought about that but in the past that method more often than not resulted in the app not connecting and "device offline" being displayed. When inputting the IP address the app worked quickly. I can understand what you say, so tried again with NAT. Again it takes a long time, sometimes into minutes, for the server to connect & camera images to appear. Just a thought; would it improve things to change the domain, current set at Europe/autonateu.com ?

I input the IP address.

Hi tomcctv, Not wishing to appear contradictory, I have to say that both apps are from the same source, though in my experience I found SuperLive to be the worse of the two.