gto_don

minko....well, SUCCESS and not really a failure, but a (let's call it )"hurdle" or "setback". I got to work this morning and attempted to connect from my work computer. NO LUCK! Depressed and contemplating leaving and getting a cold beer with a whiskey chaser, I reconsidered the thought and just couldn't see starting this kind of activity(drinking) at 5AM. Was it possible something still wasn't right after doing the test with my laptop the night before? I got home from work, loaded the clover s/w on to my ftp server and called my son who attends school in Irvine California. He downloaded it and after setup and configuration, he was successful in viewing my camera's. EUREKA ! ! The router setup that you recommended did in fact fix the problem. I believe (now) that my office is blocking port 5700 (and possibly others) which is why I can't and couldn't connect from the office. Now I may have another challenge...one for another time. I think Clover Tech Support could use someone like yourself. You have my vote. I too, hope others read these messages and it helps them. I know I learned alot. Many thanks again minko... Don

minko....some additional (GOOD NEWS I hope) information. In Netgear setup for port forwarding, where you reference "BOTH" for Linksys, I think you speak of TCP/UDP correct? (mine didn't say "both") Mine was set to TCP/UDP and I changed it (as per your recommendation) to TCP only and as I referenced before, ports were/are now 5700 - 5703. Those were the only new changes I made. Everything else I had already setup. Now...for the good news (I hope)...I left my desktop and got on to my lap top which is set up for wireless connect. I connected to someone else "unsecured" wireless network (which I hate doing) to ensure I was not accessing my own network (which is secure). I have the clover software install on the laptop and BINGO....I was able to pull up the camera's. As a final check, I have the clover s/w installed on my work laptop too and will attempt a connect there first thing in the morning to ensure this is the final fix. For the first time in a LOOOOOONG time, I am actually looking forward to going into the office tomorrow to try this out. Either way, your assistance is forever appreciated. I will post tomorrow to let you know final outcome. Best Regards....

Well...first let me say that I referenced port 5800 in previous messages. Th set port is 5700, not 5800 as I previoulsy stated. I did get in my router (netgear) and setup the port forwarding for ports 5700 thru 5703. Let's see what happens.

sorry..this was a dup message..same as above

minko....thanks so much for that bit of information. Reading it all certainly makes some sense. I am going to try all of this (one at a time to determine what works/fixes the issue) when I get home tonight. I appreciate your time and information. BTW my model is the CDR-4570 but I don't know that it would make a difference. I'll keep you posted and thanks again.

By the way....my partial solution around this issue (for now) is to connect to my home computer via remote connect from my laptop and accessing my dvr/cameras that way. But that only offers a small consolation as I can't remote connect from work (restricted).

I too am encountering the same issues. I am using cable and like yourself can access everything "internally" but can not externally. VERY frustrating. I have everything set as per "tech support" recommendations (yes I called them) which is STATIC IP, port 5800, using my "public IP" for external access, did all the remote forwarding for the rourter (even bought a new wireless router and modem for others reason than just this) with no luck. The product claim was "connect via the internet" and "remote connect anywhere in the world". All of those details were main reasons for buying this product. My bad. I suppose now I should have searched for existing issues from other users/forums.