yclin_nuuo

Dear averagejoe, We understand things were very urgent to you. And we feel truly sorry that we weren't able to help you immediately then. Would you mind telling us where you are located? Because we have official disties in the States, they can help you directly and immediately. And would you mind messaging me your email address so we can track back the emails? We want you to know that no matter what kind of problem you experience, you can always mail us at service@nuuo.com We are happy at your service. Yung-chung Lin service@nuuo.com

don't worry about it. did you stick around NUUO's booth for a while? And what do you think of NUUO's products? Yung-chung Lin service@nuuo.com

Hi, According to our rough calculation, to install such a system, you will need 33828.28 GB (30 TB) for storage and 458.21 Mbps for your network if you need to record at 25fps, 24/7 full recording. If you have further questions, please feel free to contact us at service@nuuo.com We are happy to answer your questions. Yung-chung Lin

Dear 3RDIGLBL, Would you mind giving us some more information of your system? 1. The version of your main console 1.) Open up main console and go to Config 2.) Click on About MainConsole 3.) Send us the screenshot 2. Save the configuration 1.) Open up main console and go to Config 2.) Go to Save/Load Configurations 3.) Save configurations to a file 4.) Send the file to us 3. Run msinfo32 1.) Press Windows key + R 2.) Type 'msinfo32' 3.) Export your system information to a .nfo file 4.) Send the file to us 4. Let us know your camera settings (They are not exported by saving NUUO config) 1.) resolution 2.) video format 3.) frame rate 4.) image quality 5. Your network information. Is it LAN or WAN? How is your bandwidth (upload and download)? The two megapixel cameras are connected at the same time? Did you try to connect just one single camera? Please send the information to service@nuuo.com and we will try our best to figure it out for you. And please understand NUUO is not infringing upon your privacy, and we won't give your system information to anyone else. We just think it's a better way to sort out this issue. Thanks for your understanding. Yung-chung Lin service@nuuo.com

I guess the girl you met speaks Mandarin Chinese, English, and Spanish, not Japanese. And, yah, NUUO have the staff that has a good command of multiple languages. Please feel free to let us know if you have any question about NUUO products. Yung-chung Lin service@nuuo.com

Sawbones, I'm sorry, but NUUO don't have a live demo yet. You can find NUUO demo videos on YouTube. http://www.youtube.com/results?search_type=&search_query=nuuo&aq=f. I believe the videos can help you understand more of NUUO products. If you want a trial version, you may check out our FTP site. ftp://trial:trial99@nuuo.dnsalias.com/ Three trial versions are available: NVR (english only), NVR (multi-lingual), and Central Management System. NUUO's trial versions is as much featured as the official ones are, except that they expire in 30 days. Please try them out and send your feedback. I list some distinct features here. * Integration with 31 brands of cameras (the number is ever-increasing for sure) * Multi-lingual interface (22 for NVR/DVR/hybrid) * 6 video analytics (general motion, foreign object, missing objects, camera occlusion, lost signal, lost focus), 10 different actions in response to events * Complete product lines (NVRmini for SMB + PC-based NVR/DVR/hybrid for general audience + CMS for giant corporations) to satisfy all kinds of customer needs Please also check out NUUO technical support website for more details. http://support.nuuo.com/mediawiki/index.php/Software_features http://support.nuuo.com/mediawiki/index.php/Cms We are ready to answer any question from you!!! Yung-chung Lin Email: service@nuuo.com

destro, I'm sorry, but NUUO don't have a live demo yet. But you can find NUUO demo videos on YouTube. http://www.youtube.com/results?search_type=&search_query=nuuo&aq=f. I believe the videos can help you understand more of NUUO products. A web browser is needed when you open up web-based remote live view and web-based remote playback. Since NUUO's web-based live view and playback are based on ActiveX, I'm afraid IE is the only browser choice for you. (but you don't need IE for desktop remote live view and playback) If you want a trial version, you may check out our FTP site. ftp://trial:trial99@nuuo.dnsalias.com/ Three trial versions are available: NVR (english only), NVR (multi-lingual), and Central Management System. NUUO's trial versions is as much featured as the official ones are, except that they expire in 30 days. Please try them out and send your feedback. Please also check out NUUO technical support website for more details. http://support.nuuo.com/mediawiki/index.php/Software_features http://support.nuuo.com/mediawiki/index.php/Cms We are ready to answer any question from you!!! Yung-chung Lin Email: service@nuuo.com

Hi all, I suppose the video format of DVR and NVR are all h.264. The resolution is set to CIF; frame rate to 30 fps. And you need to record 24 hours a day, 7 days in total. The minimum PC spec for the system is Total Size (GB, gigabytes): 449.9 GB Minimum bandwidth (Mbps, megabits per second): 12.19 Mbps Minimum CPU requirement: Intel Core 2 Quad Q6600 Minimum RAM requirement : 2GB As to the choice of DVR cards, I recommend you install 3 x 5008 cards or 1 x 5016 + 1 x 5008. And an IP+08 dongle for your IP cameras. You may find the spec of 5000 here: http://support.nuuo.com/mediawiki/index.php/5000 NUUO support multiple monitors. Please see these two links for details: http://support.nuuo.com/mediawiki/index.php/Triple_monitor http://support.nuuo.com/mediawiki/index.php/Dual_monitor The above is just a rough answer. Please feel free to contact me anytime when you need to know further. Thanks! Yung-chung Lin

Hi Tosul, I would definitely recommend NUUO be your choice. NUUO provides all sorts of products for all levels. For SMB, NUUO has NVRmini that can handle 4, 8, and 16 cameras and is very easy to install. For general use, NUUO has PC-based NVR, DVR, and hybrid systems. For enterprise, NUUO has a powerful central management system to manage unlimited number of NVR/DVR/Hybrid machines. NUUO NVR/DVR/Hybrid has the powerful features: * Triple Monitor Display * User-Define Preset for analog speed dome. * Digital PTZ * Channel replication for IP cameras * Support Megapixel cameras, IP cameras and video servers * 6 video analytics (more will be coming) * 10 Immediate actions for event detection * Counting Application * I/O Devices Integration * Multifunctional Playback System with Intelligent Search based on video analytics * Remote live viewer, remote playback and backup, IO control, and remote desktop configuration * Joystick support * Most Friendly Graphic User Interface * E-Map that lets you see where you camera is located * Integration with Point-of-sales systems And, of course, NUUO products are reasonably priced. You may find more information on NUUO's technical support website: http://support.nuuo.com/mediawiki/index.php/Main_Page Please feel free to contact me anytime Yung-chung Lin

Hi si_kungs, NUUO dvr cards and software are definitely good. Please also visit NUUO technical support website for details. http://support.nuuo.com/mediawiki/index.php/DVR If you have any questions, don't hesitate to contact me Yung-chung Lin

You just need to purchase licenses for your IP cameras if you already have an SCB-5008 card. Our license for managing IP cameras is a USB dongle you can put in your computer. Our IP+ license comes in different types: 04, 08, 12, 16, 25, 32, 36, 64. 04 is capable of managing 4 IP cameraqs, 08 is for 8 IP cameras, and so on. You can choose the licensing that suits you the best. Please also refer to the diagram here. It depicts our product lines. http://support.nuuo.com/mediawiki/upload/3/3e/NUUO_solutions.png Hope this answers your question. Please don't hesitate to contact me if you have any questions at any time. If you are on Skype or on Window Live, please also add me so I can offer technical support more directly. Yung-chung Lin

That will be very cool! Since NUUO software has gained more and more popularity, users can know more about NUUO software through a subforum here. And our tech support team can answers questions more quickly. If you have any questions about NUUO software, please also visit our tech support wiki: support [dot] nuuo [dot] com You can also email us for answers to your questions E-mail: service [at] nuuo [dot] com Or add me to your IMs. Skype: yclin_nuuo Windows Live: yclin_nuuo [at] hotmail [dot] com Google Talk: yclin [at] nuuo [dot] com

Hi all, My name is Yung-chung Lin, a tech consultant from NUUO. I'm mainly responsible for Spain, Portugal, Latinoamerica, and the Middle East, but you can send me your questions at any time no matter where you are from. Please don’t hesitate to contact me if you have any questions at any time. If you are on Skype or on Window Live, please also add me so I can offer technical support more directly.

Sorry for my late reply. My Windows Live ID is yclin_nuuo at hotmail dot com

Hi, Is there any error message? Or do you see a white screen with nothing on IE? Please try the following steps to fix the problem. 1. Open up IE 2. Go to [Tools]->[internet options] 3. Click on [security] tab 4. Go to internet and click on [custom level] 5. Adjust activex options and set them all to "Prompt", which include Download signed ActiveX controls Download unsigned ActiveX controls Initialize and script ActiveX controls not marked as safe Please let me know if it does not work. You may also send email to service at nuuo dot com so we can help you more quickly. Yung-chung Lin

Hi, This is Yung-chung Lin, a tech consultant from NUUO. I'm mainly responsible for Spain, Portugal, Latinoamerica, and the Middle East, but you can send me your questions at any time no matter where you are from. Please make sure you have entered the correct port number, user name, and password, and make sure you have clicked on start in network services. You can also add me to your skype so I can offer more direct support. skype: yclin_nuuo Yung-chung Lin

You mean our nvr trial? it's on our webpage. If you experienced some problems, please connect to it again. It should be accessible now. Please also add me to your skype: yclin_nuuo