maquilina 0 Posted March 27, 2008 I have had Kalatel DVMRe-10CT-80 for about 4 years now. It is now giving the error "No hard disk found". Does anyone know what this means? Is the hard disk dead or some interface fault? Thanks for any suggestions. Michael Share this post Link to post Share on other sites
cocacola 0 Posted March 27, 2008 I have had Kalatel DVMRe-10CT-80 for about 4 years now. It is now giving the error "No hard disk found". Does anyone know what this means? Is the hard disk dead or some interface fault? Thanks for any suggestions. Michael Yes i know for 90% sure your hard disk is defect. So cheap problem to fix, just buy a other one O and be aware that we have now SATA as mail HDD, so you will need a ATA. (or sometimes scsi) Share this post Link to post Share on other sites
jasmilelv 0 Posted March 27, 2008 wow,,,good and quick aftersale service,,,, Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted March 29, 2008 I have had Kalatel DVMRe-10CT-80 for about 4 years now. It is now giving the error "No hard disk found". Does anyone know what this means? Is the hard disk dead or some interface fault? Thanks for any suggestions. Michael Michael, all you need is ATA drive and I belive you have space to add two drives... Since the majority of the functionality is embedded, thus the drives mainly are used for storage... except one section that allows programming the remote connection files. After you add the drives, you have to make sure to run this utility in order to allow your remote connection files to be in order and the rest, well, the DVR will take over due to its internal firmware setting. Here is what you do.. take out the defective drive and add two 500GB ATA drives (go with Seagate Surveillance grade drives) and this way your system internal storage will increase from 80GB to 1TB. There is one more step that you have to do when changing drives - there is a utility available in GE website that you must run allowing it to install on your first hard drive necessary files that will allow you to program remote connect files... and the rest will work fine. Another suggestion - check with GE website and see if your version of the firmware with this DVR contains their latest revision and if not, download their newest firmware upgrade and following instructions that normally come with such upgrades. Once you install it, then you have their latest firmware and functionality of the DVR... Most likely you will see faster operating DVR with their latest revision firmware upgrade. We even have few of these type of system running with 1.5TB internal storage by using two 750GB ATA drives and they work great. If you attempt to talk to GE technical support, they will tell you that it is not possible - because it does not pay them for you to do this. Since this product of yours is out of warranty, then you can do whatever you please and from my experience, you can increase your internal storage capacity up to 1.5TB without any problems... Good luck. Share this post Link to post Share on other sites
rory 0 Posted March 29, 2008 CCTV_Suppliers, wont he need to upgrade the power supply to run 7200rpm drives, let alone 500GB 7200rpm drives? Or are the StoreSafes different PSUs from the DVMRe's? Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted March 29, 2008 CCTV_Suppliers, wont he need to upgrade the power supply to run 7200rpm drives, let alone 500GB 7200rpm drives? Or are the StoreSafes different PSUs from the DVMRe's? Basically the same power supplies... If I recall it correctly, the DVMRe power supplies are higher rated... regardless, the power requirements for both are enough to handle for addition of two hard drives... and it does not matter if it is two 40GB or two 750GB... We were not too convinced if it will work too, but after testing aggressively for few weeks in-house and installing them in quite of few places for at least last three years, the proof is, well, it works! If you were to call and talk to GE tech support, they will give you a lot of mumble and jumble why it will not work or that you have to send your system to them for their own "upgrade" procedure... It will be total waste of anyone time and money going that route... It works and that is the bottom line! Share this post Link to post Share on other sites
rory 0 Posted March 29, 2008 True, well the ones I had HDD issues with were the DSR2000's, even using 5400rpm drives could not get them back up and running, guess they were totally shot. Kalatel (GE) kept trying to tell me If I wanted to do the power upgrade I needed to goto them for some training or something .. yeah right!! Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted March 29, 2008 Kalatel (GE) kept trying to tell me If I wanted to do the power upgrade I needed to goto them for some training or something .. yeah right!! Well, as long as they would have paid for your trip to U.S., then I am sure you would have agreed right? and then probably you would have taught them few things I am sure.. Working with them for so many years, somehow it feels that GE has been and still is completely out of touch with the industry.. It is amazing how they think on what we should do and not do... and they missed the boat already... However, they have the money and that is what keeps them around. Did you know recently they discontinued their matrix switches completely except for customers who need such hardware for 1,000 cameras or more? When we asked them why, well they feel that most of the people do not need matrix switches, as they can buy their DVRs to emulate this feature... which of course is at much higher price than their average cost of such matrix systems... amazing... Share this post Link to post Share on other sites
rory 0 Posted March 29, 2008 Did you know recently they discontinued their matrix switches completely except for customers who need such hardware for 1,000 cameras or more? When we asked them why, well they feel that most of the people do not need matrix switches, as they can buy their DVRs to emulate this feature... which of course is at much higher price than their average cost of such matrix systems... amazing... the founder of that company (dont recall the name right now) that Kalatel bought, must be rolling in his grave/bed (wherever he/she is). Share this post Link to post Share on other sites
maquilina 0 Posted March 30, 2008 Thank you all for the quick and detailed responses. I will digest the information and report back. Share this post Link to post Share on other sites
maquilina 0 Posted March 30, 2008 CCTV_SuppliersThere is one more step that you have to do when changing drives - there is a utility available in GE website that you must run allowing it to install on your first hard drive necessary files that will allow you to program remote connect files... and the rest will work fine. Another suggestion - check with GE website and see if your version of the firmware with this DVR contains their latest revision and if not, download their newest firmware upgrade and following instructions that normally come with such upgrades. Once you install it, then you have their latest firmware and functionality of the DVR... Most likely you will see faster operating DVR with their latest revision firmware upgrade. I've looked through the GE website but I cannot find the page with the utility to install the files for remote connection or updated firmware for the DVMRe units. Can you please direct me to the where I can find them. I'm going to get a couple of Seagate SV35.2 hard disks shortly and would like to have all the software ready to go. Thanks. Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted March 31, 2008 Shoot... looks like they removed it... Quickest way will be to contact their tech support... and tell them that you want the url for the utility that is required to be run after changing the hard drives... If not successful, let me know.. I can send you that utility on CD... Share this post Link to post Share on other sites
Michelangelo 0 Posted April 1, 2008 Try this: http://www.gesecurityproducts.eu/videoupgrades/ Share this post Link to post Share on other sites
maquilina 0 Posted April 1, 2008 I have contacted GE technical support and they have given me the link to the support page that has the firmware and uploader software. It is: https://quickplace01.geextranet.com/QuickPlace/inds_fae_files/Main.nsf/h_Toc/D1FFDFE32835CCFA85256ED3005BE3A2/?OpenDocument I've downloaded the software. I'll get the hard drives tomorrow and hopefully all will work. /Michael Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted April 1, 2008 Michael, they will work... A suggestion if I may... Do not use commercial version drives that you normally can get from your local electronics stores... Consider using the Surveillance grade drives, which are designed to operate 24/7 compared to 12 hours that commercial grade drives... Cost is marginal, but well worth it... We mainly use Seagate version of these drives from 250GB to 1TB and they come with 5 years warranty, which is yet another major benefit... Share this post Link to post Share on other sites
maquilina 0 Posted April 3, 2008 Just an update. I installed two 320G Seagate Surveillance grade drives, uploaded the remote viewing software and it all works. A really big thank you to all for your help. I was surprised that GE support responded to my email. At best I expected that they would tell me to go to where I bought the unit. That is excellent support. /Michael Share this post Link to post Share on other sites
