Help please. DVR works w/ Quest, not with Cox

[warlizard 0]

Dear god please have an answer....

 

Ok, so the 16-channel MPEG-4 DVR is installed in a convenience store and hooked up through Qwest. A computer on the qwest network can access it, download the Video Server E software, change from 4 to 16 camera view, etc. This works on port 80 as well as port 81.

 

Trying the same thing from a house w/ Cox Cable internet access doesn't work. While you can log in and see the cameras, as soon as I try to change anything, ie, go to 16 camera view, change the port, etc, I get this error:

 

"Send Command to Device is Failed !!"

 

Any ideas? I went into the config files and noticed that the secondary port number is 8888, but when I called Cox, they said it isn't blocked.

 

I tried this from 2 locations, using 3 different computers. 2 were running Vista (I know, I know) and my notebook as XP Pro.

 

On the Cox network, if I go directly to the IP address, the splash screen comes up, but if I try to "Download AP", it fails. The site it's going to is:

 

ftp://211.22.74.18/AV732E/setup.exe

 

and I'm simply told that IE can't display the web page. Any thoughts here people? This is frustrating the hell out of me. My inclination is to say that some port is blocked on Cox that isn't on Qwest, but the guy who owns the equipment said that at his old house, with Cox, it worked fine. So I'm officially stumped. HELP!

 

Oh, I should note the DVR is in the DMZ so no ports are blocked locally, although considering it works inside the qwest network, there shouldn't be a problem.

 

Also, I can log in directly through the IP via Java. Still can't change any of the cameras, focus on one in particular, or change the number of cameras shown. No error, just nothing happens.

[eyeonutech 0]

I think the blockage is coming from quest. I can't get to it from Cogent. Try changing all the dvr ports to something non-standard. When viewing remotely to the http server, they will need to specify the port number.

 

Example:

Change the http server port on the DVR to 1234 or whatever

from internet explorer on another computer type http://myipaddresshere:1234

[crazythunder 0]

i can get to it from roadrunner using firefox. but it's downloading at 4KB a second. very slow, and i know it's not my end cuz my download speed is lightning quick. looks like 30 minutes to download 4 megabytes,lol. that's sad whatever is causing it. try firefox. might make a difference???

[rory 0]

Not that it probably matters, but I can download that file from the Bahamas

 

PS. but it is very very slow ... hmmmm .. 1% and maybe 2% .. no still 1%

[rory 0]

ok 5% .. see time stamp .. yeah she slow.

[eyeonutech 0]

I can get the file from roadrunner. It's slow.

[RickA 0]

Tried to access this from my apartment and insight bb, too slow, 1.9 kb, so there has to be a bottleneck in the qwest somewhere.

[warlizard 0]

Ok, thanks, but the major problem I'm having is that I can VIEW the server using the Video Server E software but I can't CONTROL the server when I'm on the Cox network. I can also download it now (no idea why it's working now), but I still can't control it unless I'm on the Qwest network. Thoughts?

[warlizard 0]

Ok, when I'm at a different location, I can kind of control it. I can change views then it locks.... Good times.

[craigwalker 0]

Hi,

 

I have the same problem!

 

Heres the solution

 

ftp://ftp.swann.com.au/drivers/dvr4_pro_net/VideoServerE_v1063.exe

[techie716 0]

I also have the same problems. Unfortunately when I download the file you suggest above, I get am error saying it is not a valid win32 application. Also my virus checker flags it as a virus. Can anyone tell me where I can find the software I need?

 

Thanks

Dusty