Need Help :( - Auto Disconnect Internet

[rzoned 0]

Hi All

I need help,

I have a DVD standalone,

everything working perfectly except the internet function

 

everytime we try remote viewing my router always got disconnected

I can connect to the dvr web page, able to login perfectly fine

but when I click monitor to see the camera, it always disc in few second

 

 

so here is my setup :

DVR Standalone - Router Dlink - ADSL

DVR Standalone - Router LinkSys - Cable Modem

 

I have try both of this configuration and got the same problem, so I know my DVR Standalone that causing the problem

 

but I don't understand why, as far as I know dvr standalone will not able to reset my router

 

anyone experience this ?

[rzoned 0]

oh forgot to mention

 

I can do remote viewing from Local Area Network without any problem

 

only if I use internet connection outside my LAN that bring this problem

[scorpion 0]

It is def a problem with the router.

 

I have heard of this before.

 

Do you have another router you can swap out for testing?

 

 

What kind of DVR do you have?

[VST_Man 1]

does your internet provider allow video? some kill video feeds now.

 

if you can view lan and not wan, then you may have a possible cable issue. change out the cables on the wan side............check the cable going outdoors to make sure it is not nicked. I've seen video get dropped due to a bad cable, nick in a cable, ect. which caused limited bandwidth.

[PHAND 0]

My guess is you are not redirecting all the ports required for remote viewing, or you are using the wrong password.

 

You may be able to login using a control port, but the video may go over a different port.

 

This would explain more why it would work on the local network.

 

Check your documentation to be sure you are redirecting the right ports and that you have the router set up properly.

[CollinR 0]

does your internet provider allow video? some kill video feeds now.

 

 

My guess is you are not redirecting all the ports required for remote viewing, or you are using the wrong password.

 

 

It's one of those two.

[VT 0]

Port 80 not restricted ?? up here it has limits . So i change it to some of the undernet ones i use.