what's wrong here?

[rory 0]

no guesses or other specific camera suggestions?

 

Im still ill, will be able to look at this again in a couple weeks when i get back on my feet ... if you havent got it sorted out by then.

[Gesualdo 0]

..

[Gesualdo 0]

well... it's been a while...

I took the camera down. contacted Spytown, where I purchased it, and found out it was indeed off warrantee. However, Lori from Spytown, took it upon herself to contacted Extreme for me and made arrangements to have it sent in for estimate for repair. I was directed to send it to Extreme directly and Spytown did all the calling to follow up on repairs and details about problem. When Lori from Spytown called to inform me of the charge and confirm the repair was to cost $220. and Extreme wanted the money upfront. Now, I am not one to use my credit card online and seldom use it on the phone. Actually, my purchases with them were paid with personal checks only. Understandng this she arranged payment of Extreme's bill to have the repair expedited and I could send them the payment after I received the camera back from Extreme and invoiced. I immediately cut a check to Spytown.

 

I just received the camera today and will set it up on the bench tonight and mount it tomorrow. Picture to follow.

 

I can not praise Spytown's service enough and have to say that Howard has a HUGE asset in customer service in Lori. She should get a raise.

Thank you, thank you, THANK YOU

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OK. installed it yesterday and unfortunately there is no change in the night picture. still goes to same black snowy picture. How many led does it take to light up a 15X20 space outdoors? there are 18 on the camera and 4 are prtially covered by the side of the dome.

[Gesualdo 0]

OK. installed it yesterday and unfortunately there is no change in the night picture. still goes to same black snowy picture. How many led does it take to light up a 15X20 space outdoors? there are 18 on the camera and 4 are prtially covered by the side of the dome.

[metafizx 0]

is the lens for IR ? seems like it's not an IR pass lens.

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yes it does have an ir lens, It worked in the previous location. When it came back from extreme it had a "camera module" replaced. I have no idea what one. I have the exact same view so the lens is the same. I think I need to ave the IR power adjustment module replaced or the IR ring replaced, the adjustment does not change anything. It is putting out IR but it does not seem to be much. I am going to point it at the blank wall of the neighbors house across the driveway about the same distance away and see if it reflects that back.

 

How many LED's should I need to cover the area in the photos?

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yes it does have an ir lens, It worked in the previous location. When it came back from extreme it had a "camera module" replaced. I have no idea what one. I have the exact same view so the lens is the same. I think I need to ave the IR power adjustment module replaced or the IR ring replaced, the adjustment does not change anything. It is putting out IR but it does not seem to be much. I am going to point it at the blank wall of the neighbors house across the driveway about the same distance away and see if it reflects that back.

 

How many LED's should I need to cover the area in the photos?

[Gesualdo 0]

this what it looks like now...

 

[sinbad 0]

I had several installs with the EX40 and never saw image this bad. You also being charged quite a lot for repair that wasn't done properly.If I were you I would call extreme ***ing and ask them to actually test the camera before they ship it to you. send them the screenshots, anyone dealt with extreme stuff will tell you this is not the way it suppose to be.

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Thanks for the tip.

the sad part is the camera was shipped to them with a disk of the pictures posted video footage from the camera, a detailed list of the problem and methods used to determine specific problem for requested repair. Daytime image is still fine but the night time is still crap. I'm VERY hesitant to send it back to have another board replaced and another $200+ bill. I have a feeling that I am going to wind up paying th same amount for a new camera in repairs by the time I get this thing fixed. I will probably wind up running a power line and installing a perminent light rather than send it back again. This was to avoid that outcome since it would be lighting over the neighbors driveway and house as well as the walkway.

 

I guess the image does qualify as an improvement over the nothing at all I had before

[DVR MAN 0]

Have you measured the voltage at the end of the run where the camera is connected? Also try measuring it at the camera when the I/R is active. It sounds like you are OK in daylight, but that when the I/R is on the camera pulls more than the supply has. Try running a temporary supply to the camera and see if that changes anything. What supply are you using? How many cameras are hooked to it? What is the current draw on each camera with I/R active?

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Checked the voltage both day and night and they was a minimal drop at night I don't remember the numbers now but they were sent with the camera when returned to extreme for repair. I do remember they were the same as the other ex40 camera I have up. Switched them at the time and that one worked in this location. I simply installed a solar motion light behind this camera. It turns on every time the neighbor comes in or out, but hey, he doesn't mind the extra light at my expense. The cat doesn't seem to like the sudden light it triggers when it goes through though. Problem is now people are washed out in the picture so no facial recognition. May move the light back or up some.

 

I had a ex 82 fail right after getting this back. It took president because of its location, sent out for repair, which by the way they said didn't have a problem though the thing would switch between the two cameras all day long and no IR at night (no Glow or picture). I also included Cd and print images that They never looked at. I do have to say thanks to Lori at Spytown who fought with Bosch/Extreme. I was finally sent a new camera which I installed yesterday Seems to be working.