Please help. I'm totally stumped

[MrRaster 0]

Hey there all. I'm looking for a little help.

I was doing a little IT work for a friend at his restaurant when I learned they have a 16 camera DVR security system that no one has had access to in over a year. There is no manual or marking on said system.

The guy that installed it vanished so no contacting him.

I have gone through many websites in search of this system and I have hit a wall.

Does anyone have an idea who makes this system?

I'm just trying to find a manual now.

 

Thanks in advance yall.

MrRaster

[Smit9352 0]

Hey there all. I'm looking for a little help.

I was doing a little IT work for a friend at his restaurant when I learned they have a 16 camera DVR security system that no one has had access to in over a year. There is no manual or marking on said system.

The guy that installed it vanished so no contacting him.

I have gone through many websites in search of this system and I have hit a wall.

Does anyone have an idea who makes this system?

I'm just trying to find a manual now.

 

Thanks in advance yall.

MrRaster

 

http://tinyurl.com/5gpxy3 Theres the manual to it. The dvr is the same as another model I carry actually... if this manual is wrong then I'm outa ideas but I know that dvr. I have a different one of the same series if you need help with it after the manual let me know. Also you can go into www.cctvimports.com/dvrsoft/ and download the software just look at 1608/808/046.

 

Goodluck!

John

[MrRaster 0]

If i could come over there and hug you I would.

Thank you so much.

edit : poop. this one is really close, but not the one.

is it standard practice in the manufacturing of these devices to not give them model names and such?

[Daryl733 0]

Check your PM.

[Smit9352 0]

If i could come over there and hug you I would.

Thank you so much.

edit : poop. this one is really close, but not the one.

is it standard practice in the manufacturing of these devices to not give them model names and such?

That's the same manufacturer as the one you have. Heck I probably could use the firmware I have on that one to update it if it came down to it being as there so close.

 

Could you take me a picture of the menu actually?

 

Check your pm

Am I wrong in that being a Tomtech unit, I'm fairly sure I'm correct as we've been dealing with them for years. It looks just like our unit and last I spoken to our regional US manager they stated that was theirs also.

 

Thanks,

John

[MrRaster 0]

I am not sure.

I won't get a chance to poke at it till thursday.

I will let you know once I get in there.

A lot of the functions seem the same and button locations look identical.

We shall see once I log in...if I can.

The guy that installed it really screwed them over.

They had a server stealing product and couldn't prove it because they couldn't gain access to the admin controls to burn a DVD to give police.

 

It's a mess.

I have to put all new BNC ends on the cables and replace 2 cameras.

it is totally going to suck if I can't gain access.

Thanks again. I'll update as soon as I know more.

 

Huggy

[Smit9352 0]

I am not sure.

I won't get a chance to poke at it till thursday.

I will let you know once I get in there.

A lot of the functions seem the same and button locations look identical.

We shall see once I log in...if I can.

The guy that installed it really screwed them over.

They had a server stealing product and couldn't prove it because they couldn't gain access to the admin controls to burn a DVD to give police.

 

It's a mess.

I have to put all new BNC ends on the cables and replace 2 cameras.

it is totally going to suck if I can't gain access.

Thanks again. I'll update as soon as I know more.

 

Huggy

 

if you cannot get access the password work around for that unit is.

Press the menu key and when it ask you for a password press....

Search - Play - Play - Stop - Stop - Search.

 

If that works (should) I know that dvr inside and out.

 

[MrRaster 0]

That did the trick.

I have total access to the box now.

Thank you so much.

 

All i have to do is figure how to access it from the outside world.

its a router issue and all i have to do is play with settings.

i am able to access it from the internal network so i know the webserver is up and running.

 

Thanks again guys.

Your help was invaluable and i will be back.

 

Huggy.

[odd ballz 0]

That did the trick.

I have total access to the box now.

Thank you so much.

 

All i have to do is figure how to access it from the outside world.

its a router issue and all i have to do is play with settings.

i am able to access it from the internal network so i know the webserver is up and running.

 

Thanks again guys.

Your help was invaluable and i will be back.

 

Huggy.

 

Great to hear you had success! Congrats! I'm really impressed with the knowledge and know-how of the members. Great place to be.

 

Odd Ballz

[MrRaster 0]

Darn skippy.

Thanks to you guys, the owner of the restaurant wants me to install and maintain a 16 camera system in another location.

I am happy to oblige him.

I just need to figure out how.

[Smit9352 0]

Darn skippy.

Thanks to you guys, the owner of the restaurant wants me to install and maintain a 16 camera system in another location.

I am happy to oblige him.

I just need to figure out how.

Installs are a breeze if it's a drop ceiling and you're just slinging cable across the tiles. As far as hooking it up on the network externally what router are you using?

 

If you want gimme a call at our office and I'll talk to you concerning the issue if you cannot get it up and working dude.

 

Thanks,

John

[MrRaster 0]

Thanks man, i will sent you a pm if i need any help.

I am sure its just a port forwarding issue.

They got a new POS system and the people that installed it screwed up all the internal addresses and disabled port forwarding.

I love living in New Orleans.

incompetence is running rampant.

Thanks again. You guys are kickass.