DVR does not work on lan. Zonet ZFS3016

[scorpion 0]

I have a tech support request from an old customer.

 

They have an ATT modem, Zonet ZFS 3016, and an old Orbix DVR (Securpoint / Argus ).

 

They recently changed from ATT to Cable Broadband modem. All of the computers are working online. The DVR cannot be seen locally.

 

I was driving by the place, and I pulled in to do a quick check as I was in route to another appointment. I did an IP config, and I was surprised to see the modem IP address and a road runner dns.

 

It is if the modem is being passed right through the Zonet.

 

OK? What kind of situation do I have here?

I tried various keyword Google searches, and I was unable to find a manual for the ZFS 3016. I do not even know what the 3016's default IP address is.

 

Does anyone have a manual? Does anyone know the default IP address to get inside?

 

Your help would be greatly appreciated. I have left an email with Zonet, but I do not know when they will respond.

 

Thanks in advance

[Michelangelo 0]

I googled the Zonet 3016 and correct me if I am wrong but isn´t that a switch? There is no ip linked to the switch itself.

[scorpion 0]

That is why I was looking for a manual for this.

 

Why would everything work one day then crash with a change of an internet provider?

 

I need to get all of the computers back to a Lan static so that I can put the DVR back to a lan static.

 

I do not know what chages came about that they can no longer see the DVR on the lan. I can throw in a router if need be.

 

Now I am just on a "mission" to figure out why in case I have another customer that has the same fate.

 

Thanks for you input!

[Michelangelo 0]

Sounds strange but I suggest you take it step by step. Bring your own cheap small switch and connect the DVR and a computer. If you can see it then or not provides you with more info where the error might be.

[RickA 0]

What is the IP of the computers on the LAN, try configuring the DVR to a similar IP addy to see if it shows then.

[RickA 0]

Is the DVR and the switch showing a connection?

[scorpion 0]

They were having troubles of some sort prior to them calling me. They took the computers off of static ip (lan) and switched to automatic ip.

 

When I did an IP config on the computer that they mostly view the cameras it gave me the outside IP address and info, and verified with IP chicken.

 

Ok! If I take off the broadband modem, and replace it with the ATT modem then it would go back to the way it was? Would this be right?

 

I could not find a reset button on the back/bottom/front.

 

This is not my issue as I am not the networking guy that they use. They just called me because the only problem they had was the DVR.

 

I have not done it, but I know for a fact that if I stuff a Netgear router it the Zonet's place then I will get the 192.168.0.XXX addressing, and then I can put the computers back to static, and then the DVR will be viewable over the lan, and if I punch the port then it should be viewable from the Wan.

 

I am just taking this opportunity to learn from the situation. I am not a computer guy, and I am not an IT guy. I was just hoping that I solved a tricky AVTech problem for an IT guy, and they would come to my rescue unlike RickA who PMs with snide remarks to my computer stupidity, and how I am such a network dummy. How can I call myself a CCTV guy when I cannot solve a simple problem with a switch / router situation.

 

Cheez RickA! I get the hint! Wow! You are tough! I am an attic rat, not an airconditioning sucking, chairborne IT Ranger! (Secretly during the summertime I wish I was one. Maybe someday when I grow up)!

 

OK! I lied! RickA never PM me with that message, but I bet he was thinking it!! LOL!

[RickA 0]

Never even crossed my mind.... till now!!!!