raaj1970 0 Posted November 16, 2008 Hi Guys, I m in a big trouble here, installed 4 cams and a DVR Card KMC4400R. Got a very nice view in my main computer which is connected directly to my cams, but can't see it remotely. hired 2 peeps to fix it but they couldn't, paid them by hour but no use, can't even see the image on LAN, just the main server is working fine and recording well. Any help will be very appreciated. thanks in Advance Share this post Link to post Share on other sites
Marko190 0 Posted November 18, 2008 Hey Raaj1970 I don't think we have the same system, but I had a similar problem and I contacted the company. They provided me with a Service Pack Update and it's worked well for me. Also, If you are using IE, then make sure that you download the ActiveX file which pops up when you load the remote view page. The pop-up might be blocked by a pop-up blocker. This is my best guess from what I have been through. Good Luck! Share this post Link to post Share on other sites
raaj1970 0 Posted November 19, 2008 Thanks for the reply Marco. My main concern is that I wanna see it remotely over the internet from another place or country. pls if u know anything tell me step by step settings, Appreciated plz Raaj Hey Raaj1970 I don't think we have the same system, but I had a similar problem and I contacted the company. They provided me with a Service Pack Update and it's worked well for me. Also, If you are using IE, then make sure that you download the ActiveX file which pops up when you load the remote view page. The pop-up might be blocked by a pop-up blocker. This is my best guess from what I have been through. Good Luck! Share this post Link to post Share on other sites
Marko190 0 Posted November 19, 2008 Well, I did have a similar problem, when I tried to view the cameras using IE, i would see four blue boxes. So, try contacting the company for a Service Pack, if you have a legit, or try looking for the SP from wherever u got the program from. I contacted the company since mine was legit. Also, I doubt we have the same software.... mine is from UCL Technologies in Toronto. It's the PICO 2000 Premium, so i don't think i can walk you through the program settings. Anyhow, when u tried logging into ur remote view, did u see a pop-up blocked? If you did, then you have to allow the pop-up and download the active X file. Also, did u add the site to the safe list on IE? If you haven't, then open IE, on the Toolbar, click on "Tools", then go to Internet Options. Then go to the "Security" Tab, then go to "Trusted Sites", un-check "Require server verification........this zone" and add the address of your remote viewer. Share this post Link to post Share on other sites
raaj1970 0 Posted November 23, 2008 Thx for the feedback Marko, but i think u didn't understand my Question, I actually wanna learn how to setup this thing, wht u mentioned ((is all after the settings )) how to setup this thing in the router?? Thanks Well, I did have a similar problem, when I tried to view the cameras using IE, i would see four blue boxes. So, try contacting the company for a Service Pack, if you have a legit, or try looking for the SP from wherever u got the program from. I contacted the company since mine was legit. Also, I doubt we have the same software.... mine is from UCL Technologies in Toronto. It's the PICO 2000 Premium, so i don't think i can walk you through the program settings. Anyhow, when u tried logging into ur remote view, did u see a pop-up blocked? If you did, then you have to allow the pop-up and download the active X file. Also, did u add the site to the safe list on IE? If you haven't, then open IE, on the Toolbar, click on "Tools", then go to Internet Options. Then go to the "Security" Tab, then go to "Trusted Sites", un-check "Require server verification........this zone" and add the address of your remote viewer. Share this post Link to post Share on other sites
Marko190 0 Posted November 23, 2008 Oh! Sorry! So u need to do port forwarding.... well, I am not sure if the ports I enabled are default or specific to my program, but I am going to guess that it is generic. You will need to forward the following: Server Name Port Number 1 Video Server 1999 2 PTZ Server 16781 3 Remote Configuration Relay Server 10327 4 Remote Playback Server 10328 5 Remote Search Server (for playback) 10330 6 Motion Search Server (for playback) 10400 7 Chat Server 5001 8 Audio Server 5002 9 DSR HTTP Server 8080 (default) 10 Alarm Alert Receiver 9002 11 X10 Aux Control Server 5999 12 Vanguard Server 10340 13 POS Server 10350 14 PA Server 5004 For your convenience, I have attaced a screenshot of how I have my Port Forwading set up.... I use a Linksys. If you need help w/ port forwarding, then either look up the user manual or just google it online. I am guessing you know which address to log into for remote viewing... I can't help you w/ that, as they usually have their own ways of doing so... you should be able to pull something up in the help menu of ur program! Let me know if it helps! Cheers! Share this post Link to post Share on other sites
raaj1970 0 Posted December 1, 2008 Marko Marko Marko. Thanks a lot it literally helps, Thank u very much for taking time and post it for me.. Appreciated man. Raaj Share this post Link to post Share on other sites
Marko190 0 Posted December 1, 2008 Hey Raaj Glad to be of help! Any more problems, feel free to post again! After being helped a few times for different issues, it's good to be able to give back! Cheers! Share this post Link to post Share on other sites
raaj1970 0 Posted December 1, 2008 Yo Marko, Sure do.... and i'll try my best to help others. Cheers Hey Raaj Glad to be of help! Any more problems, feel free to post again! After being helped a few times for different issues, it's good to be able to give back! Cheers! Share this post Link to post Share on other sites
rumtillidie 0 Posted February 8, 2009 Raaj if your still active in the forums I want to ask you some questions about the card Share this post Link to post Share on other sites
