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Still Camera Setup- Honeywell HD3CH

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Hi there. I'm new to this CCTV stuff, coming from the AV world and broadcast cameras. I recently installed a bunch of cams in a restaurant and for the cams that are facing windows which let light in, I set the 'backlight compensation' switch to 'on'. However when I did that, the whites in the monitor were hot, or 'blooming'- when I switched the BLC back to 'OFF', the pic reverted to moderate white and more detail. I would think that I'd see exactly the opposite. Also, there is a pot for Iris control, but in turning it fwd and bwd, i didn't see any change in the monitor image. Perhaps i should have waited a few seconds for a response?? Can anyone familiar with this (and other Honeywell products) tell me what's going on and what to expect? Tech support at Honeywell, in my experience, is just talking heads looking at the same non-informative manual as I'm looking at. Any info is appreciated. Thanks

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