AlexKing 0 Posted January 22, 2009 Hi all ! Sorry for my bad english. I buy this card DS-4004HC® in China and i have problem with remote view: in IE brouser no image from cameras, only black screen. in software (server) i have image, but if i connect via ie explorer (even on this computer by entering a local address 127.0.0.1) no image. all plugins install, local web-server run. on the CD was only the Chinese software (skyvision). i download and try skyvision, netvision, unisight but no result, only black screen. pls, help me ! where problem ?? driver, codecs, hardware (but i try this card on 3 PC's) ? Share this post Link to post Share on other sites
Guest Posted January 22, 2009 Hi! Have you ensured that the ActiveX has been correctly installed? This is in Windows XP SP2++ automatically closed due security settings, if you havent, try too set the security settings to prompt for unsigned ActiveX. JD Hi all !Sorry for my bad english. I buy this card DS-4004HC® in China and i have problem with remote view: in IE brouser no image from cameras, only black screen. in software (server) i have image, but if i connect via ie explorer (even on this computer by entering a local address 127.0.0.1) no image. all plugins install, local web-server run. on the CD was only the Chinese software (skyvision). i download and try skyvision, netvision, unisight but no result, only black screen. pls, help me ! where problem ?? driver, codecs, hardware (but i try this card on 3 PC's) ? Share this post Link to post Share on other sites
AlexKing 0 Posted January 23, 2009 all activex plugin installed correctly and low secure settings in IE maybe need add codecs in system ? Share this post Link to post Share on other sites
coolie11 0 Posted January 24, 2009 Did you setup network access under schedule? Did you enable and setup compress trans? On the camera setting page, click to enable network access. Share this post Link to post Share on other sites
AlexKing 0 Posted January 26, 2009 Did you setup network access under schedule?Did you enable and setup compress trans? On the camera setting page, click to enable network access. yes, all enable, shedule and network access. i try change bitrate, compress. but not result. local view in software - ok, remote view in IE - black screen. i try again Unisight software and find in log file "CH-01 Compress data error!" and all record files 0 byte. Share this post Link to post Share on other sites
coolie11 0 Posted January 26, 2009 Under the advance tab, you need to set the file recording size and add the drives to the system under the disk group setup. How about remote view with software? Set the software to start automatically with system startup and restart the PC. Share this post Link to post Share on other sites
coolie11 0 Posted January 26, 2009 Did you setup network access under schedule?Did you enable and setup compress trans? On the camera setting page, click to enable network access. yes, all enable, shedule and network access. i try change bitrate, compress. but not result. local view in software - ok, remote view in IE - black screen. i try again Unisight software and find in log file "CH-01 Compress data error!" and all record files 0 byte. Sent you a PM. Share this post Link to post Share on other sites
AlexKing 0 Posted January 26, 2009 Under the advance tab, you need to set the file recording size and add the drives to the system under the disk group setup. How about remote view with software? Set the software to start automatically with system startup and restart the PC. no result... remote view with software "client" - black screen.... Share this post Link to post Share on other sites
AlexKing 0 Posted February 3, 2009 up problem not solved Share this post Link to post Share on other sites
mateck8888 0 Posted February 3, 2009 Did you try to access this from another computer? Perhaps one that doesn't have any DVR or NVR software on it? Starting clean might tell you if it is something with the one computer. (Especially bad codec load) Also, when you say "blank video" do you mean that you are seeing some of the software, or by "blank" do you men you get a blank webpage? If it is a blank webpage, you need to check if your remote computer can "ping" the IP address of your server computer. Are you sure they can talk? Share this post Link to post Share on other sites
AlexKing 0 Posted February 4, 2009 problem not in computers. i see and login in web interface. remote admins, pings ok. but i not see image from cameras from remote host. only black screen on each camera. problem in codec/driver for card. and the message "CH-01 Compress data error!" confirms it. Share this post Link to post Share on other sites
mateck8888 0 Posted February 4, 2009 Using Netvision on the same card, I had blank screens just like you, and it turned out to be a permissions problem. I had logged the client into a user name that did not have permission from the server to stream video. But looking at your error code, it does seem more like a codec problem. Hopefully you can get some tech support from the people that sold the card to you. Share this post Link to post Share on other sites
AlexKing 0 Posted February 11, 2009 Using Netvision on the same card, I had blank screens just like you, and it turned out to be a permissions problem. I had logged the client into a user name that did not have permission from the server to stream video. But looking at your error code, it does seem more like a codec problem. Hopefully you can get some tech support from the people that sold the card to you. the seller has disappeared and the assistance it would not be may be the identification of the processor can help to solve this problem? _________________ HIKVISION KY-20004-1 TMS HV DDVI602AZDK600 2003 TI CC-76A40NW B ________________ Share this post Link to post Share on other sites
mateck8888 0 Posted February 11, 2009 Well, if it is truley a Hikvision card, than perhaps hikvision will be able to help you. I would install the Netvision trial software, as that is what Hikvision uses when they ship a card. You will want to give them the processor information you have, and let them know the exact problem. It sure sounds like a software problem because of the fact that you get the video locallay. That makes it seem more like a software problem. On the other other hand, if it is doing it with multiple programs and multiple computers, it sure seems like a hard ware problem. I would try and see how responsive Hikvision is. Share this post Link to post Share on other sites
AlexKing 0 Posted February 11, 2009 I twice sent a request to the company Hikvision. but they have not yet responded to me. Share this post Link to post Share on other sites
Steven_niel 0 Posted February 13, 2009 Hello everyone , I'm afraid you got a wrong card from Hikvision . They have 2 series cards : 1. HC , HS ,HF ,HCS ,HC+ , MD cards are domestic cards, there are limits in the card's SDK . So the software of these cards only can work with Chinese version OS . And this cards will be cheaper . they are yellow boards. 2. HCI,HSI,HFI,HCSI,HCI+,MDI cards are for overseas version cards, with CE,FCC, Rohs . will work fine with all kinds of language OS . But will be more expensive .As I know HCI ,HFI,MDI cards are blue boards . HCSI cards are yellow boards . When I was working at Skyvision I have tested domestic version cards with English OS , will have many problems . SO when you buy cards , please make sure the cards are for overseas version . Share this post Link to post Share on other sites
