tyork1 0 Posted May 21, 2009 I am not good at networking! I had a GV600 and use Multicam Remote View System to view my office from home and had no problems. It took me a week to set it up to be able to view from home. Now I upgraded to a GV800 with Version 8.3 and I cannot set it to view from home. I deleted everything and started from scratch. The only thing I have done now is installed GV800 and now have my cameras recording. I have a Netopia 3347-02 dsl/wireless router I'm sure I need to do some port fowarding and I need to know what program do I need to install on the computer that I am trying to view from. The install disc for Ver 8.3 has 25 different programs. Do I Run DNS? Please cold someone walk me through this process? THANKS Share this post Link to post Share on other sites
shentim 0 Posted June 4, 2009 Hi, I would recommend for you to contact our live chat support at usavisionsys dot com There is a link on the left side for you to click where a technician can assist you with the setup procedure. They are available between 9:00AM - 5:30PM PST. -- Tim Shen / Account Executive USA Vision Systems, Inc. Share this post Link to post Share on other sites
tyork1 0 Posted June 5, 2009 I can now view it from any of the 6 computers at my office but I still cannot view it from home. It lets me log into the server but it shows connecting to server on the camera screens and then goes to stop. Please help!! Share this post Link to post Share on other sites
tyork1 0 Posted June 5, 2009 i now have version 8.3.1 installed. I can use DMMultiview to access and view the cameras from the other computers in my office (I have 6 computers on a network in the office). When I log in from my computer at home, it logs in sucessfully and on the screen it says "connecting to server" on each of the camera boxes. Then it says stop and it never shows video. Please help. THANKS Share this post Link to post Share on other sites
shentim 0 Posted June 5, 2009 Hi, It sounds like not all the correct ports are open (80, 4550 and 5550). Please contact our technical support's live chat at www.usavisionsys.com and click on the link for live chat support on the left side where a technician will be able to assist you. Thanks! -- Tim Shen / Account Executive USA Vision Systems, Inc. Share this post Link to post Share on other sites
tyork1 0 Posted June 5, 2009 Problem resolved....thanks for all of your help Share this post Link to post Share on other sites
