sfjensen 0 Posted June 16, 2009 FYI Geovision is not responsive to problems with it's AS200. 1) BUGS ARE NOT FIXED QUICKLY. If you schedule a door/gate to be released for a period of time the system will send an alarm when it closes at the end of the time period. Geovision's response was that it would fix it in the next update, but we could just disable alarms until it was fixed. 5 months and still waiting. 2) NO FAST SUPPORT. A lightening strike knocked out the main board. No support to next day ship a replacement. It took 5 days. Share this post Link to post Share on other sites
shentim 0 Posted June 16, 2009 Hi sfjensen, Please let me know which GeoVision you have been working with. 1) I am not sure where you heard about "a next update fixing etc etc", especially if you have been waiting for 5 months. That is completely ridiculous - have you tried calling them to follow up or just been waiting? I can definitely get this information for you. 2) If lightning strikes and breaks the AS200, then a replacement would need to be done through sales, NOT tech support. You would ship the AS200 back to the factory for an RMA but if you purchased the box directly from GeoVision or one of our authorized distributors, then it's on their sales to ship out a new one to you. Feel free to contact me if you would like any additional information - I work for the US Branch of GeoVision and would like to know which contacts you have been speaking with. -- Tim Shen / Account Executive USA Vision Systems, Inc. 9235 Research Drive / Irvine, CA 92618 Tel: 1.949.583.1519 / Fax: 1.949.583.1522 tim@usavisionsys.com / www.usavisionsys.com Share this post Link to post Share on other sites
sfjensen 0 Posted June 16, 2009 (edited) Tim, Thanks for supplying your contact information. 1) I agree with you that 5 months is too long to fix a bug. If I did not have someone living on the site I would have removed the AS200 and replaced it. We have been contacting Geovision about it through a distributor and have not received any information as to when this will me fixed. 2) The Geovision board in the AS200 was actually replaced several weeks before the lighting strike. It took over 5 days as the distributor was unable to have it drop shipped. It had to go to the distributor and then to us. In fact a replacemnt board had to be purchased and then wait several weeks for a refund after the bad board was returned. As a comparison after the lighting strike we were able to get two Doorking gate operator boards shipped to us the next day. These were not covered as warranty, the point is we were able to have our security system back up the next day. Edited June 16, 2009 by Guest Share this post Link to post Share on other sites
shentim 0 Posted June 16, 2009 Hi sfjensen, Thanks for your quick reply. Would you mind emailing me the information of the distributor that you are working through? It sounds like an issue that I would have to take up with him because as a middle man, too much time delay is occurring. At USAVisionSys, I have a complete list of our authorized distributors. If your dealer is not one of them, then who knows how many other resellers he is going through to try to get you support and information? Our authorized distributors should have NO problem getting a drop ship order, and if you called us directly we would be able to assist you as well. Please feel free to contact me if you would like any additional information - thanks! Share this post Link to post Share on other sites
sfjensen 0 Posted June 16, 2009 Tim, I will send you the distributor information by email. I would appreciate your assistance in determining when the the false alarm will be fixed. Stephen Share this post Link to post Share on other sites
shentim 0 Posted June 16, 2009 Hi Stephen, Sounds good - please email me directly and not through PM here so that I will read it right away. Thanks! Share this post Link to post Share on other sites
