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Everfocus EDVR 4 Channel Network Config Problem??

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Hi Everyone,

 

I have a customer who, ever since his system was installed, has not been able to log in remotely. I did not install this system. I know why because the default ports on the DVR are blocked by the ISP. Local access, of course no problem.

 

I am trying to change the port settings via the webviewer to ports that are actually open on our ISP. Funny thing is when I log into the webviewer on the local network and navigate to the network config, it says "read only". We are logged into the DVR under admin rights.

 

My question is this... is this a function of the viewer to not allow certain config access via the browser and I wonder if by accessing the DVR directly, will I be able to config it that way?? I wish I had thought of this while there. No problem, only a few miles away. I figured I would reach out to the EverFocus pros out there to see if I am right.

 

Thanks in advance

 

Mike

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