Bright light issue

[SparkySi 0]

I have an install in a pharmacy and a couple of the cameras point in the direction of the checkout facia which is used as sales space. The shelving is back lit behind frosted panels and is over bright.

 

This is causing the camera to see a very vivid bright image which distorts everything else in the area. Other than this the other cameras work just fine.

 

Is there anything I can do to adjust this out?

 

Camera in use is a Genie GD5351IR.

[survtech 0]

You might try a good WDR (wide dynamic range) camera, like the Panasonic WV-CW Super Dynamic series.

[cglaeser 0]

Reposition the camera.

 

Best,

Christopher

[SparkySi 0]

Unfortunately I can't reposition the camera as the client wants to monitor the front of the sales counters.

 

Was kind of hoping I was missing something on the settings or could add a filter.

 

Thanks

 

Simon

[cglaeser 0]

Unfortunately I can't reposition the camera as the client wants to monitor the front of the sales counters.

 

Can you monitor the sales counters from a different angle? Use a ladder and and look through several inches of paper towel tube to mimic the perspective.

 

Best,

Christopher

[crirvine 0]

Look and see if the camera has BLC (Back Light Compensation) and see what that does

[SparkySi 0]

Look and see if the camera has BLC (Back Light Compensation) and see what that does

 

Will be back up there end of the week so will give it a shot.

 

Thanks

 

Simon

[rory 0]

Specs for that camera list:

 

Selectable Back Light Compensation, H/M/L/Off

Selectable Gain Control, H/M/L/Off

Sens-Up

 

disable Sens-up

go through the various back light settings until it is best image

same with the gain control, might want that off.

in fact start with everything disabled/off

blc and gain enabled can both cause extra brightness.

[ryeporta 0]

Unfortunately I can't reposition the camera as the client wants to monitor the front of the sales counters.

 

Can you monitor the sales counters from a different angle? Use a ladder and and look through several inches of paper towel tube to mimic the perspective.

 

Best,

Christopher

 

I kind of like Chris' answer .. ..

 

Well try rory's advise 1st .. then if failed .. Chris' advise will come in handy .. I think that sometimes we have to manage clients' expectation and also to provide what a good friend of mine coined as "Customer Education" ..

 

Your client may not be aware of such situtations .. not unless he is a photographer or photography hobbyist .. .. a good customer will be one that listens to advises and appreciate them .. u'll have a much easier time working with them in the future .. also .. it is a good way to earn their trust in your expertise ..