Axis email

[cglaeser 0]

Despite many attempts, I have never been able to get email to work on Axis cameras. I have tried both domain names and IP addresses, I have tried multiple email accounts, and I have tried many settings, but I still can't get it to work. Did anyone else struggle with Axis email and then discover the secret to getting it to work?

 

Best,

Christopher

[thewireguys 3]

What errors are you getting and what email are you trying to use?

 

What you’ll find is that any account you use which requires SSL authentication such as a web-based email account (gmail etc.) won’t work as the camera doesn’t support it.

 

I just used my ISPs smtp server without any log info and it worked fine on port 25

[cglaeser 0]

What errors are you getting and what email are you trying to use?

 

The error message "connection timed out" is the same for all configurations, so it does not provide many clues. I've tried every possible sensible configuration I can think of, and none of them work. Although several of my email accounts do not require SSL, it would be nice if Axis would implement SSL so I could try my SSL accounts too.

 

Best,

Christopher

[thewireguys 3]

well this is what I have setup.

 

DNS server

 

Primary mail server

 

Primary server port

 

From email address

 

This setup works fine.

[cglaeser 0]

well this is what I have setup.

 

DNS server

 

Primary mail server

 

Primary server port

 

From email address

 

This setup works fine.

 

Thanks. I tried using both the DNS server and an IP address. I tried both port 25 and 465. I also disabled Norton Antivirus. Nothing has worked thus far. FTP and HTTP work fine, but can't seem to make progress on SMTP.

 

Best,

Christopher

[spooner 0]

what email providers are you using?? who is your main internet provider and did they give you a email account?

[rory 0]

Many ISPs block port 25, and hence you would need to use their SMTP mail server instead no matter what email account you are using. Have you tried this already? Norton Antivirus should not have any effect, unless it is installed on this IP Camera?

[cglaeser 0]

what email providers are you using?? who is your main internet provider and did they give you a email account?

 

DSL is via SBC, but they require SSL. I have other email accounts that do not require SSL, but I can't get those to work either.

 

Best,

Christopher

[cglaeser 0]

Many ISPs block port 25, and hence you would need to use their SMTP mail server instead no matter what email account you are using. Have you tried this already?

 

SBC usually blocks port 25, but I made a special to leave it open, and I can use port 25 with Outlook, so I think that works. In addition, I've tried port 465, which also works with Outlook, but does not work with Axis.

 

Norton Antivirus should not have any effect, unless it is installed on this IP Camera?

 

Doh! You're right. Just a habit I guess.

 

Best,

Christopher

[spooner 0]

what email providers are you using?? who is your main internet provider and did they give you a email account?

 

DSL is via SBC, but they require SSL. I have other email accounts that do not require SSL, but I can't get those to work either.

 

Best,

Christopher

 

I'm using sbc dsl as well and i get emails from my axis cam just fine. what kind of modem are you using and which smtp server are you trying to connect to? you can find some help on google if you type in "smtp 2wire" amd the first website is portforward. i cant seem to list websites since i haven't been on the forums long enough. there are websites they can help you determine which smtp server you need to connect to, whether its SWBell, Prodigy, SNet...etc. just do a search for "sbc smtp servers" and find out which smtp server you are connected too. I'm using smtp.att.yahoo,com.

[cglaeser 0]

I'm using sbc dsl as well and i get emails from my axis cam just fine. what kind of modem are you using and which smtp server are you trying to connect to?

 

The modem is a SpeedStream 5100. I have perhaps eight email accounts (sbc, gmail, yahoo, hostmonster) and none of them have worked. Perhaps I'm doing something really dumb. Here is one example of SMTP values that do not work:

 

Primary server: smtp.att.yahoo.com

Primary server port: 25

Use authentication to log into this server: yes

User name: chrisglaeser@sbcglobal.net

Password: xxxxxxxx

SMTP Authentication: Login

From email address: chrisglaeser@sbcglobal.net

 

What values did you use?

 

Also, under TCP/IP - Advanced, for the Primary DNS Server I used the IP address of the router, 192.168.200.1, and for the Domain Name, I left it blank. I know what a DNS Server is, but what is the Domain Name and is it OK to leave this blank?

 

Best,

Christopher

[spooner 0]

Those settings are fine, but you need to change your dns settings. i dont know what city your in but here is a list of dns servers from sbc.

 

h ttt p : / / dedicated .pacbell. net /faq /FAQs _techsupport.hhhh tttt mmm llll

 

i still cant list websites...but you get the ideal

[cglaeser 0]

Those settings are fine, but you need to change your dns settings.

 

For all other applications I have always used the IP address of my router and that works fine for all other apps, but does not work with the Axis cameras. I also tried the IP address of the SBC DNS server with the Axis cameras, and that does not work either. e.g. 68.94.157.1

 

I also tried bypassing the need for the DNS Server by using the IP address of the SMTP server, but that too fails. I have tried to scale these walls several times in recent months, but all reasonable combinations and email accounts I can think of do not work. My Outlook on this machine has eight email accounts and they work fine, but none of these email accounts work with either of my Axis cameras.

 

Best,

Christopher

[rory 0]

Just a thought, other than changing to a working ISP DNS (only way I can get anything working here), how about setup an SMTP server on one of the local PCs, use that IP as the SMTP server ... you could relay it from there out to where it needs to go .. or just use it to see if the camera's server is actually sending emails .. or least trying to. Does the camera server have a log?

[cglaeser 0]

Just a thought, other than changing to a working ISP DNS (only way I can get anything working here),

 

Just to be clear, I've tried both the IP address of the router and the IP address of the ISP DNS. Both methods fail with the both Axis cameras (223m and 207mw).

 

how about setup an SMTP server on one of the local PCs, use that IP as the SMTP server

 

What do I need to do this?

 

Does the camera server have a log?

 

Yes, but the log is not very useful.

 

Oct 28 19:54:24 axis-00408c903618 smtpclient[845]: connect: Connection timed out

Oct 28 19:54:24 axis-00408c903618 smtpclient[845]: Exit after failure to connect to server.

[rory 0]

If you have Windows XP Pro you can just goto Add Remove Programs, Add/Remove Windows Components, and enable the SMTP Server under the IIS Section. You may need the XP CD for this also. No idea about Vista, Win7 or Mac. XP Home does not have the SMTP server, Windows Server probably does.

 

Or, you could download a free or Trial SMTP server, plenty of them out there.