Maintenance Agreement/Contract

[amsmt 0]

Does anyone offer a maintenance contract to the customer when they purchase a system? I have thought of ways to do structure this, and am looking for input. I am thinking you could base it on:

# of cameras ($5 per camera)

# of visits (Annually to quarterly...)

 

I am trying to find out how to structure it so it is a value to the customer, and also makes $. I think this could be a great way to generate some repeat business and keep in touch with customers.

 

Thoughts?

[megapixel man 0]

Does anyone offer a maintenance contract to the customer when they purchase a system? I have thought of ways to do structure this, and am looking for input. I am thinking you could base it on:

# of cameras ($5 per camera)

# of visits (Annually to quarterly...)

 

I am trying to find out how to structure it so it is a value to the customer, and also makes $. I think this could be a great way to generate some repeat business and keep in touch with customers.

 

Thoughts?

 

Offer 2 different options at the end of your standard warranty period.

 

1. Preventative Maintenance agreement - 2 - 4 visits per annum, clean, adjust , test and report any faults found in a maintenance report with itemised cost to repair any faults.

 

2. Comprehenive maintenance agreement, preventative maintenance visits + rectify any faults at no additional cost. Go back to back with extended warranty from your equipment supplier.