Internet Log In Problems with Standalone DVR

[saphman 0]

Hi Everyone, This is my first post here. I have done alot of reading on many sites about this topic but can't find any info on my particular issue. I have a "Neteye" 8 Channel standalone DVR h.264 with currently 7 cameras connected. I think the Unit is basically a Raysharp. I have it connected to my Home Network which is Bellsouth Highspeed DSL connected to a Netgear WNR2400 Router. The DVR is LINUX with the D9 software. I have perfect access to the DVR from my LAN. I have a STATIC IP address that is assigned to the DVR out of DHCP range and can see all the cameras perfectly from any of my home computers.

 

I also have a STATIC WAN address assigned to me from my ISP . The DVR is set up in Port Forwarding to HTTP 80 and the Media Port uses 9000. I cannot seem to access the dvr from the internet on any of the computers where I work. I am at several hospitals daily so have access to multiple networks. They all run WINXP. I have enabled all the Activex settings and can get to the D9 login page for the dvr. It has my correct WAN static ip address but each time i try to log in I get "LOGIN FAILED". This has happened on multiple computers on different networks.

 

I do have a NETBOOK with the D9 software loaded and I CAN access the DVR and Cameras on it through the wireless lan at the hospital. That tells me my port forwarding and router are set up correctly.

 

MY question is why can't I access the DVR on the EMBEDDED software when I log in to these other computers? I have tried everything. Thanks for any suggestions. I know this is long winded!!

[rory 0]

Hi,

 

So basically you are saying you can connect fine using the Client Software, but not with a Web browser? From those computers that wont connect, can you connect using the Client Software? Or at least, can you connect using the Telnet command?

 

Make sure to add the site to the list of trusted sites in Internet Explorer Settings. If using IE8 set to compatibility mode. Is there a way to tell if it installed properly, sometimes lesser known DVR ActiveX controls will not install completely, to fix that one can download the activeX cab file, extract the files, and manually install. (or even create an installer for it).

[Harrar 0]

Have you tried accessing your home from a friends computer? Seen instances where LAN's in some companys are quite restrictive in allowing access to remote servers and such thru firewalls but open their wireless network to the internet with VLANS isolated from the main LAN.

[saphman 0]

Thanks for the suggestions. What is Telnet and how does that work?.

I called my sister who lives in New England. Over the phone I helped her configure the active x settings and she typed in my WAN address to her IE browser. She got the DVR "Web Application Manager" but it didn't open. She got a little box in the Left upper corner with a triangle, square, and circle in it........ Then nothing after that.

 

I do have the disc with the D9 viewer software. Do I need to install that on these remote computers to be able to login?. I am very perplexed. Thanks for your input.

[rory 0]

if you have XP, goto START, RUN, type in CMD, then TELNET IP PORT

 

if the screen goes blank then it connected okay, otherwise it will hang and then say it failed.

Once it connects, you know your router settings etc are okay.

UNLESS it uses another port for some data and that is not opened.

Do you want to PM me the IP to test out?

 

Dont just configure the ActiveX, also add the IP to the Trusted Sites list.

As mentioned, check the version of IE being used. Also, if they are using something like NOScript they will have to configure that for the site also. Additionally, what Operating Systems are having the problems? I had one DVR browser app that would not at all work in Vista, had to install Virtual Box XP and load it in that on start up. If they are using Windows 7 I believe there is a free Virtual PC app for it that comes with XP loaded already, from Microsoft.

 

And yes, if the client app uses some of the same files installing it may install everything they need and then they dont even have to download the activeX. Otherwise, need to manually download the Cab file and grab the files out of it, then just manually install it. I can whip up a quick installer for you if I have those files.

 

Rory