jets 0 Posted February 15, 2010 Greetings: On a recently installed networked unit, I can search for and play back recorded video while connected directly via cross connected patch cable. However, when logged in remotely over web, the searched files show up, but when trying to play them, clicking the 'play' button produces no response. Even when allowing a long wait period. Three router ports were configured in typical fashion- 2 for TCP and 1 for UDP. I'm using an admin account which indicates that all functions are enabled. All other features appear operational. Can anyone shed light on this condition? Rsvp Thanks Jeff Share this post Link to post Share on other sites
mrreddog 0 Posted February 17, 2010 which intellicam unit?? Share this post Link to post Share on other sites
jets 0 Posted February 17, 2010 which intellicam unit?? Hi- unit is G4-XLA. Yesterday tech support acknowledged a known glitch and sent a firmware upgrade, (dated 12-25-09) which corrected the prob. The firmware is in the test stage I'm told. So I guess my customers and I are beta testers for the mo'. A cool feature that I hadn't seen work b4 is the ability to capture desired video segment from a recorded file being played back in the browser client window. Share this post Link to post Share on other sites
mrreddog 0 Posted February 18, 2010 great...... .i have a js-8xla coming tommorrow,hopefully this one will work?i will post my findings.... Share this post Link to post Share on other sites
jets 0 Posted February 18, 2010 great...... .i have a js-8xla coming tommorrow,hopefully this one will work?i will post my findings.... I have no experience with the JS-XLA series. I have installed multiple JS-RTA units in which all functions operated normally. If you do have probs, I have found their tech support folks 2 be quite helpful. Share this post Link to post Share on other sites
