help bc i am so screwed

[waxman895 0]

hey im using 2 1480a geovision cards and 8.3 and well there are random gaps in my recorded video, like a full week with nothing recorded one of my cameras is pointed at street thats always busy so its not like theres no activity, im good with a pc but new to all of this and my boss is super pissed about it happening, anyone have any solutions?! or if i need to get any more information up by all means i will but im just overly stressed about this at this point and just dont know what to do, thanks!

[rory 0]

2 cards in one PC?

What are the PC Specs?

[waxman895 0]

yea sorry, two cards 1480 cards on one motherboard, which is Intel DP45SG Motherboard w/ Intel Core 2 Quad Q9550, then 4 terabytes western digital black harddrives, 4096 mb of memory and ATI Radeon 9600XT VGA Card. Then i had a heat problem but i have it cooled down now with 3 cooling fans. The power supply is 750w ultra power supply if that also helps.

[rory 0]

Well that sounds okay hardware wise.

Sure the hard drives are good though? Done any tests on them for speed?

Also, is it XP or another OS?

 

make sure you didnt mask out the area to be recorded also. Some DVRs do it the other way around where their form of masking is actually adding the area to record, while with Geo it is removing areas from recording.

 

Any suspicious errors in the Windows event logs?

How about the Geovision event logs?

[waxman895 0]

make sure you didnt mask out the area to be recorded also. Some DVRs do it the other way around where their form of masking is actually adding the area to record, while with Geo it is removing areas from recording.

 

Any suspicious errors in the Windows event logs?

How about the Geovision event logs?

 

yea im pretty sure the drives are, western digital black has never failed me before and ive stress tested the pc all afternoon and not a problem has arisen. Unfortunatly im using the glorious windows vista with it and i have it updated to service pack 2 but since i really dont have an internet connection to the pc i cant really run much in terms of windows update(i did update it when i first built it in jan 2010). I really am starting to think its a software problem with geovison..... the windows event logs have nothing suspicious but when it comes to your masking comment, i really dont have any idea how i would address that issue AND how do i check the geovsion event logs? btw thank you very very very very very very much for ur help

[waxman895 0]

i did look and see, windows was having a disruptive shutdown when ever the video quit recording....... does vista have compability probs with geovision?

[rory 0]

The masking is for motion detection, so Im not even sure if you are using that or not, but here is an example video I found online which shows you how to do it:

http://cctv-dvr.blogspot.com/2007/11/setting-geovision-motion-mask.html

 

The geovision event log will be on the menu.

[waxman895 0]

well i saw ur video haha and as far as i know ive done no masking, i do have it set on motion detect but its the default settingfor the masking. It definatly is some sort of error because any time video has stopped recording like for example one time that it did it was may 13, the event log in windows recorded a recovery from an unexpected shut down which i dont know if geovision just didnt bring it self back up when the pc restarted or what? But i did read in the manual that ive been going through agian and agian and agian about the watchdog wire, is it worth installing?

[waxman895 0]

i just looked online and i have version 8.311 and could that be it? because i just saw on the historys of program that have now 8.3.4 and it fixs well in it 8.3.3 system freezes with some intel x58 motherboard and chip sets which that problem and mine sound a like!

[rory 0]

Well personally I prefer 8.12 but that wont work with new 8.3+ cards LOL.

8.33 is what I recently put on 4x 16 channel DVRs .. working fine so far, also all are XP Pro tweaked. But the hardware was existing so not new chipsets.. if you can get your hands on 8.34 then sure .. it will be worth it over 8.31. I think 8.30-8.31 had alot of bugs, 8.30 was a major change in code, also alot heavier then older versions. 8.32 fixed alot of those bugs as well. New features in 8.33 probably introduced some bugs as well.

[waxman895 0]

could i possibly use 8.12 then? geovisions website wanted me to submit my serial numbers and info to apply to get 8.34 but i just found the US based comany will let you download 8.33 i may have to give it a try if after i call them, they can not direct me to 8.34.

 

Which im hoping this is the solution to my problem. I had to put back and start up my bosses pc this morning so i have it set to daily restart itself, restart if it exits geovision, and to start monitoring if idle for 30 seconds of no activity, which im hoping is at least a good tempoary fix. if you have any other suggestions for a temp fix id appreciate it as well!

 

Im also hoping ur thinking this is also most likely the problem as well because you literally are my last hope, my brother (he is a true IT professional) and i worked on the pc it self till 1am stress testing and what have you and its great and all he could come up with was load xp and i havent slept since well i joined this forum yesterday so ill have to aplolgize about the rambling but i appreciate your help greatly

[rory 0]

No with 8.3+ cards, you can only use 8.3+ software. 8.12 will only work on older cards, also it does not have IP cam support nor I think iphone support, but I use neither in most cases. Now to be honest I havent tried 8.12 on newer cards myself but others have said that, so if you wish to test 8.12 with a new card then I myself would be grateful

 

A member on this forum has a site called EzCCTV out of the UK, you can register there for free and download all the Geo software you need, however they only have all versions up to and including 8.33 there right now. http://www.ezcctv.com

 

Another option is to download a small UltraVNC SC app i customized and let me get onto take a look through the setup.

 

Before doing that though, If you have XP Pro I would load that and 8.33.

Also see this for some basic info on tweaking a Geo XP DVR, bypass the Nlite stuff if not interested in that and scroll down to Post Install:

http://www.bahamassecurity.com/software/geovision/dvrlite.asp

regarding that Nlite config i did test and even use it for a couple days and it was fine, but as I was dealing with 3 DVRs which are not able to be accessed remotely due to company security, I ended up with Full XP Sp3 but tweaked as mentioned in that page.

[waxman895 0]

alright ill take alook at both and i did get ahold of them and they sent me the address to download the latest version, but its an stp then ip address such as stp:\\55.555.55.555 and its not being really good about connection right now, im going to keep trying. As much as id love for you to use a vnc clinet to look at my setup, the pc im actully installing it on has no internet access so it really would be pointless for you to take a look, i may just grab 8.33 since its avalibe.

[waxman895 0]

do i need install the 8.3.3 drivers as well or just the software?

[rory 0]

Yes first remove 8.31.

Then use the 8.33 driver installer before.. it will uninstall the previous ones then install the new ones.

Restart for good measure then install 8.33 Software.

 

If you also want to go a step further, use the Fast backup and Restore program that comes with Geo, before removing 8.31. That will save the settings somewhere.Then remove 8.31, also manually remove its folder, then remove the Geovision keys in the registry, and remove the Geovision INI files from the Windows Directory, arrange by INI and remove any Geo*.ini and also all the PTZ *_u.ini files, there are other PTZ INI files also, dont remove any non Geovision INIs though. You can open the INis to see which ones are Geo related also, most of them other then Geo*.ini should be PTZ INIs. I dont have a current list right now of which files are which, but if you leave them its okay as they would just be replaced or not used. Then use CCleaner Registry section to clean up anything left over. Then restart and install 8.33 drivers and software as mentioned above.

[waxman895 0]

well i successfully uninstalled 8.31 and installed 8.33, i did fast back up and restore. I did leave it to restart the pc every 5 days and to start monitoring if idle for 30 seconds i also put it to restart the pc if the programs exits. left all the other settings default i dont think theres anything else i should do, right? besides reset my record location and to record on motion, ill let you know on the 5th day how its doing, should i leave the system restart on?

[rory 0]

Yeah i always do reboot every 7 days.

I dont even do it for software reasons, but for heat and just to give the HDD and CPU a real quick break. I set the idle to 180 secs but thats personal preference. You should be good to go as is.

[waxman895 0]

well ****ty news it froze agian so what im going to do today is back up the video and reinstall windows xp if i can get a valid copy some where or windows 7 if i have to...... im really hoping this is the solution to my problems, if not i may have to take you up on your offer on vnc and having you take a look at it

[waxman895 0]

welllll guess what xp and 8.33 still are causing either a the system to freeze or b it to just have huge gaps in recording time

[rory 0]

Have you tested it with just 1 card?

Maybe try 1 card, try it in each PCI-E x1 slot seperately .. may need to reinstall drivers each time.

Make sure are using the 8.33 drivers also.

[waxman895 0]

well the problem is i dont have that luxury...... bc it only fails every 3 weeks or so and it has to be running in the mean time, is there anyway to stress test it? and what im going to do is get a vga card that geovision reccomends works best with the cards bc the one now is acting "hinky" and if it decides to act hinky it could possibly be thats shorting out the system so after that i dunno?