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Pauley626

GV-1240A (8 cam)- Viewlog issue

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Customer called and said they have an issue with Viewlog. When trying to Merge the video (to AVI) only a 2 minute clip, it receives a fatal error that says "Microsoft Visual C++ Runtime Library, Runtime Error!, Program:C\Multicam\Viewlog.exe, abnormal program termination. I believe the Video irecording is still on the system. I'm installing a newer Geovision system next week but I'm trying to avoid wasting a weekend to drive 6 hours. I duplicated the problem on Remote Desktop and Database repair was already performed. It records and views fine, just when Merging to avi. Anyone have any suggestions?

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first I would make sure they havent installed anything else on the system, also check for malware. Something else might be using up too much memory. Uninstall then resinstall the Geo software (settings and video will remain), then do a database repair.

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