Privatteer 0 Posted August 13, 2010 Recently decided to do a 6 camera site with Exacq after playing around with the software on a single cam license. Requested desktop version of the server and ended up with the 2RU server but never mind. The issue I am having is the client on the server (V4.2.322315) edvrclient.exe is intermittently crashing. Say after 6-12 hours. Only have 3 cameras on it currently as still waiting on the rest of the gear. 2 arecont, 1 IQ700 3MP set to motion detect/15FPS. Did have the Map enabled with a JPeg of site, just deleted that. Not made any changes to how OS has been setup. After sending 2 DOA cameras back I'm not getting too far with the supplier so was hoping someone might have a suggestion. Share this post Link to post Share on other sites
thewireguys 3 Posted August 13, 2010 Recently decided to do a 6 camera site with Exacq after playing around with the software on a single cam license. Requested desktop version of the server and ended up with the 2RU server but never mind. The issue I am having is the client on the server (V4.2.322315) edvrclient.exe is intermittently crashing. Say after 6-12 hours. Only have 3 cameras on it currently as still waiting on the rest of the gear. 2 arecont, 1 IQ700 3MP set to motion detect/15FPS. Did have the Map enabled with a JPeg of site, just deleted that. Not made any changes to how OS has been setup. After sending 2 DOA cameras back I'm not getting too far with the supplier so was hoping someone might have a suggestion. What do you mean by this? What do the Exacq logs say? Have talked to support? Share this post Link to post Share on other sites
Privatteer 0 Posted August 13, 2010 What do you mean by this? I asked for http://www.exacq.com/products/desktop_ip_server.html Received http://www.exacq.com/products/2u_ip_rackmountserver.html Not critical but the desktop model would have suited the location better. What do the Exacq logs say? Server only shows the client connecting/disconnecting. Cant find any logs for the actual client... Have talked to support? "It must be my fault they tested it before sending" Just like the 2 DOA cameras. Share this post Link to post Share on other sites
thewireguys 3 Posted August 13, 2010 What do you mean by this? I asked for http://www.exacq.com/products/desktop_ip_server.html Received http://www.exacq.com/products/2u_ip_rackmountserver.html Not critical but the desktop model would have suited the location better. I still don't understand So your saying you ordered the desk top version and they sent you the 2U unit? That doesn't make any sense each unit has there own part number. Sounds like you ordered the wrong part number. Not to mention there is a couple thousand dollar price difference. What do the Exacq logs say? Server only shows the client connecting/disconnecting. Cant find any logs for the actual client... Have you worked with Exacq before? Exacq's server software shows you nothing it is managed from the client software. Have talked to support? "It must be my fault they tested it before sending" Just like the 2 DOA cameras. Once again have you worked with Exacq before? Are you a dealer or end user? Is this your first IP system? Share this post Link to post Share on other sites
rory 0 Posted August 13, 2010 the client on the server (V4.2.322315) edvrclient.exe is intermittently crashing. Say after 6-12 hours. I dont know exacq other than what wireguys has mentioned before, but I thought the client is supposed to run on another computer? Share this post Link to post Share on other sites
Privatteer 0 Posted August 13, 2010 I have only played with a 1 camera self installed copy of the software on pc before so yes I am new to Exacq. I may have missed it but I could not find any program logs in the client interface or directory when I looked. Yes I was logged in as the admin user. The only log files I located were stored in the server directory under /logs. I'll have another look on Monday as I will have a bit more time. I've left the machine running over the weekend to see if it occurs again. Installer, I have done IP cameras, networking etc. ie indigo/bosch/axis/vivotek right to the old stuff like Maxpro 1000 programming. Had no issues getting the cameras connected, web server started, map loaded, motion only recording etc. 1st DOA camera would not power up and was missing the sensor dust cover when I opened box, 2nd had random green/yellow squares over the picture that a default and firmware upgrade did not fix. Tested its lens on another camera. I requested "IPS-2000-DT", and was told suppliers part number for it was "XN64S-02000S" and received "IPS-2000-R2". I missed the 2RU in the description in their quote so partly my fault but changing part numbers around makes it easy for stuff ups. Edit: As supplied the client auto starts on the server. Its only a small 6 camera site with 1 monitor. Btw its a 4000km trip to do training so a little beyond budget. Share this post Link to post Share on other sites
ak357 0 Posted August 13, 2010 I dont know exacq other than what wireguys has mentioned before, but I thought the client is supposed to run on another computer? You can run Client on any comp Server do not have GUI ( run as win service ) u control server by client Share this post Link to post Share on other sites
thewireguys 3 Posted August 14, 2010 Did you setup the system before you did the install? Share this post Link to post Share on other sites
Privatteer 0 Posted August 15, 2010 Of course, its on the office bench. Share this post Link to post Share on other sites
Privatteer 0 Posted August 16, 2010 Right, I found the client log file. Not were I was expecting it. 8/4/10 is when I received it. This message seems to correspond to times its crashed. 8/13/2010 10:36:33 AM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 7/29/2010 6:07:15 PM LogPI Warning Starting Log Manager 4.2.4.22317. 7/29/2010 6:07:15 PM StreamPI Warning User manager migrated legacy user account data. 7/29/2010 6:07:15 PM StreamPI Error Error loading license key - failed to locate file (err 2). 7/29/2010 6:07:15 PM StreamPI Error Failed to load any license key on startup. System unlicensed. 7/29/2010 6:07:15 PM EvtLogPI Warning missing log records, current[0] oldest[1] 7/29/2010 6:07:15 PM ExportPI Warning Failed to load configuration. Using default configuration. 7/29/2010 6:07:15 PM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 7/29/2010 6:07:15 PM NotifyPI Warning Either no configuration or an improper configuration was found, continuing with empty configuration. 7/29/2010 6:08:31 PM StreamPI Warning Successfully updated license key. 7/29/2010 11:10:34 PM ArecontPI Error Device(172.16.1.14): Channel 1 stream socket timeout (10 secs). 7/30/2010 1:40:37 AM ArecontPI Error Device(172.16.1.10): Stream socket timeout (10 secs). 7/30/2010 2:01:19 AM ArecontPI Error Device(172.16.1.10): Stream socket timeout (10 secs). 7/30/2010 3:21:52 AM ArecontPI Error Device(172.16.1.11): Channel 1 stream socket timeout (10 secs). 7/30/2010 10:49:59 AM LogPI Warning Stopping Log Manager. 7/30/2010 10:51:09 AM LogPI Warning Starting Log Manager 4.2.4.22317. 7/30/2010 10:51:09 AM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 7/30/2010 10:52:21 AM LogPI Warning Stopping Log Manager. 8/4/2010 10:45:19 AM LogPI Warning Starting Log Manager 4.2.4.22317. 8/4/2010 10:45:20 AM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/4/2010 10:45:28 AM Core Warning system time changed by 5 seconds 8/4/2010 8:49:23 AM StreamPI Warning Updated system time zone to (GMT+08:00) Perth. 8/4/2010 8:51:10 AM IPCamDetectPI Warning Rescan requested while another scan in progress. 8/4/2010 10:03:03 AM ArecontPI Error Device(10.0.2.15): Stream socket timeout (10 secs). 8/4/2010 10:03:36 AM ArecontPI Error Device(10.0.2.15): Stream socket timeout (10 secs). 8/4/2010 12:16:34 PM ArecontPI Error Device(10.0.2.13): Stream socket timeout (10 secs). 8/4/2010 12:52:32 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/4/2010 12:57:05 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/4/2010 4:32:02 PM ArecontPI Error Device(10.0.2.13): Stream socket timeout (10 secs). 8/4/2010 4:32:07 PM LogPI Warning Stopping Log Manager. 8/9/2010 8:35:45 AM LogPI Warning Starting Log Manager 4.2.4.22317. 8/9/2010 8:35:45 AM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/9/2010 8:35:55 AM Core Warning system time changed by 3 seconds 8/9/2010 8:36:10 AM ArecontPI Error Device(10.0.2.14): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 1:44:21 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/10/2010 1:45:53 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/10/2010 2:07:27 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/10/2010 2:10:27 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 2:12:31 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNABORTED. 8/10/2010 2:15:48 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 2:53:14 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/10/2010 2:53:23 PM LogPI Warning Stopping Log Manager. 8/10/2010 2:57:28 PM LogPI Warning Starting Log Manager 4.2.4.22317. 8/10/2010 2:57:28 PM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/10/2010 2:57:38 PM ArecontPI Error Device(10.0.2.14): Stream socket timeout (10 secs). 8/10/2010 2:57:38 PM ArecontPI Error Device(10.0.2.13): Stream socket timeout (10 secs). 8/10/2010 2:57:49 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 3:03:09 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 3:08:30 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 3:13:51 PM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/10/2010 3:17:06 PM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/10/2010 3:17:16 PM LogPI Warning Stopping Log Manager. 8/10/2010 3:18:46 PM LogPI Warning Starting Log Manager 4.2.4.22317. 8/10/2010 3:18:46 PM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/10/2010 3:23:15 PM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/10/2010 3:29:10 PM LogPI Warning Stopping Log Manager. 8/10/2010 3:30:35 PM LogPI Warning Starting Log Manager 4.2.4.22317. 8/10/2010 3:30:36 PM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/10/2010 3:40:28 PM StreamPI Warning Client 127.0.0.1 disconnected due to key exchange timeout. 8/11/2010 1:57:01 PM StreamPI Warning Client 127.0.0.1 disconnected due to key exchange timeout. 8/13/2010 9:32:34 AM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/13/2010 9:34:45 AM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/13/2010 9:45:43 AM IQeyePI Error Input(Input 1): Resetting max downsample factor to 4. 8/13/2010 10:33:34 AM ArecontPI Error Device(10.0.2.15): Config socket connect error (10060) - GET /getreg?page=3®=122 HTTP/. Delaying reconnect. 8/13/2010 10:34:57 AM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. 8/13/2010 10:35:06 AM LogPI Warning Stopping Log Manager. 8/13/2010 10:36:33 AM LogPI Warning Starting Log Manager 4.2.4.22317. 8/13/2010 10:36:33 AM ExportPI Error Error in executing media test (size query) for status refresh (error 255). 8/13/2010 10:36:33 AM IQeyePI Error Input(Runway Camera ): Resetting max downsample factor to 4. 8/13/2010 10:36:43 AM Core Warning system time changed by 3 seconds 8/16/2010 9:12:41 AM StreamPI Warning Client 127.0.0.1 disconnected due to read failure - WSAECONNRESET. Share this post Link to post Share on other sites
