SVAT DVR questions NEWBIE

[creativehome 0]

Hello all i have spent a better part of my f&^%ing saturday trying to get this new svat model cv502 with smart phone access up and running.. all is done... HOWEVER THE LAST 5 HOURS have been spent trying to get it to email me for motion or video loss.. ALERT

the email set options are as follows

 

email on/off i have it on

SSL on or off i have it on

smtp port 00000 i have it set to 00587 and tried 00465

send email: my name@gmail.com

sender pass: ******* IS correct I checked it 1100 and 52 times...

RECV email: set to the email i want it to got to... and its a gmail addy

 

now every thing i have read to day says this is correct but i get nothing..

help me obi-wan your my only hope.....

[rory 0]

does it have an option for SMTP server?

[creativehome 0]

yes i left that out sorry SMTP is set to smpt.gmail.com

[rory 0]

Make sure your ISP is not blocking those ports.

Can you test it with an email program on a computer on the same network?

Eg, using Outlook Express on XP for example can setup a test account with that for outgoing email.

If that works then seems there is an issue with the DVR's email program maybe the SSL part of it.

Perhaps then instead use your ISP's SMTP Server instead without SSL.

I would use the ISP's SMTP server anyway before using Gmail's.

[creativehome 0]

i just found this on gmails site

If you tried configuring your SMTP server on port 465 (with SSL) and port 587 (with TLS), but are still having trouble sending mail, try configuring your SMTP to use port 25 (with SSL).

 

im going to try port 25 now

[rory 0]

Yes port 25 is the default SMTP port. Ofcourse the ISP can be blocking that also, so in that case you would need to set to 25 but instead use your ISP's SMTP server.

[creativehome 0]

idk what to do

[rory 0]

Your ISP's SMTP server should be something like SMTP.myisp.com

ask them for this info if you arent sure.

set the SMTP port to the default which is 25, unless the ISP tells you otherwise.

There is no need to use gmail's SMTP, a gmail email address will still receive emails from other SMTP servers.

[creativehome 0]

nothing on port 25

Im a system integrator and have never had this much trouble sending a frickin email from something

[rory 0]

nothing on port 25

Whats not on 25? The SMTP port?

[creativehome 0]

i cant get it to email me on any of these port 587,465,25 i just talk to svat there tier 2 tech support is off till monday...

is there an email that DOES NOT require encryption....im assuming this is the problem as i tried to get my router to send me an email and it said failed also.. theres no log on the DVR to let me know if its even trying to send an email...?

[rory 0]

Yes use your ISP's SMTP server with no SSL, and port 25 as mentioned is the default port.

[creativehome 0]

ok so im clear ISP internet service provider..

i have comcast so would i need a comcast email?

[Soundy 1]

Stupid question, but have you enabled SMTP access on your Gmail account? SMTP, POP3 and IMAP are not enabled by default in Gmail...

[Soundy 1]

ok so im clear ISP internet service provider..

i have comcast so would i need a comcast email?

If Comcast is like most broadband ISPs, you don't need an email address on the account or even a login for the SMTP server... they limit spam by only allowing SMTP relaying from their own network. You'd just need to use Comcast's SMTP server, probably no encryption, port 25... likely something like smtp.comcast.com. Check with their online support page, they should have server info for "generic" email clients.

[rory 0]

ok so im clear ISP internet service provider..

i have comcast so would i need a comcast email?

You dont need an email address with them, just need to get their SMTP server, thats what you would be using for sending the email out as you are connected to their server.

 

edit: what soundy said also.

[creativehome 0]

the only thing i can see to enable is pop...and it says pop is enabled

[rory 0]

see the last part of this:

http://customer.comcast.com/Pages/FaqDisplay.aspx?Guid=b454828c-37a6-459a-9191-2a1b0f2bb20e

 

it says the SMTP is smtp.comcast.net

it also says it requires a user and pass, and the port is 587

but its not SSL so leave that disabled.

[rory 0]

the only thing i can see to enable is pop...and it says pop is enabled

POP is incoming mail, that isnt used on the DVR.

Where do you see POP?

See my post above, set that info in the DVR and it should send email.

Check with your ISP for the user and pass if you dont know it.

[creativehome 0]

ok i put in SMTP.comcast.net

left user name blank

and password blank

 

as im typing this i should have left that in right?

[creativehome 0]

type in what im to put in im going crazy

 

email on/off -----

SSL on/off----

SMTP port ----00000

SMTP ---------

Send email --------------

sender pw---------------

recv email---------------

these are all the options i have

comcast smtp is smtp.comcast.net

[rory 0]

email on/off - ON

SSL on/off - OFF

SMTP port - 00587

SMTP - smtp.comcast.net

Send email - your comcast's user/email

sender pw - your comcast's password

recv email - email you want to send the images to

[creativehome 0]

nope....no email

[creativehome 0]

ok took my xp laptop and set it up as in the link you gave me ....and got an email....WTF now..

[cglaeser 0]

As others have mentioned, some ISPs are trying to reduce spam by clamping down on ports and SMTP settings. SBCglobal requires me to use SSL and port 465 at my house when sending email via my sbcglobal account, but not at my brother's house or his place of work which also use sbcglobal. In addition, I had problems getting email to work with my other email accounts, so when SBC began closing ports in our area, I called them and requested that they open port 25 for my house. In summary, a lot can depend on your ISP, and some ISPs will open ports if specifically requested.

 

Best,

Christopher