Symdec 16 plus 4 client issue

[secmgmt 0]

We have a symdec16 plus 4 with a few non-IP cameras, and I can't get the remote client to install.

 

In the device properties I have the correct recorder selected, and the username is greyed out.

 

I have an account on the DVR, but don't know what password to put in the password box.

 

Can someone help?

 

Thanks