Need assistance with a Panasonic WJ HD 316a DVR

[Jessay 0]

Heya guys, so I am trying to help a lady friend of mine obtain data off her DVR since one of her places she rents was unfortunately broken into. She was paying a gentleman to assist her and after a week of waiting never received any updates and when she went to approach him he had literally done nothing with the system. So I meet up with her and got the DVR from her and now have it up on my spare monitor. I do not know the IP of the unit and was wondering how I could discover that. I do not have alot of DVR experience and this is certainly a pretty nice system and maybe not the best one for me to troubleshoot since I am inexperienced. I am currently reading over the manual and google searching (which is how I came to this forums). Alot of the topics I have read showed alot of the members of this forums to be very intuitive and I hope I can gain some assistance.

My ultimate goal is to obtain footage from the DVR to provide to the police for the prosecution. I did notice a Serial port on the back and I do have an ethernet to serial cable I could try from my cisco configuring jobs I have done in the past. However I do need to learn this system as it looks like I will be handling this on a month by month basis. So like it or not it looks like I will be entering the tech world of DVR's!

Thank you to anyone that assists, and really appreciate a community like this where a tech like myself could get some information

[Jessay 0]

So no one can assist eh ;(

Calling into panasonic to see if i can get some support via phone

[tomcctv 190]

So no one can assist eh ;(

Calling into panasonic to see if i can get some support via phone

 

 

this may help. but if you need footage off your unit quick i would connect it up to a video recorder. remember these only have small H/D and while you have it switched on you could overight the footage you need or you need to switch off auto record as soon as you can.

ftp://ftp.panasonic.com/pub/Panasonic/cctv/OperatingInstructions/WJ-HD300AOp%20ManualAddendum.pdf

[Jessay 0]

awesome thank you looking into it now

[Jessay 0]

yea I have the DVR unit up and running on my bench right now

I am trying to do an ip scan if I can get the IP than I can use the default Panasonic software

I do see the usb connectors on the DVR I was just worried that I would potentially overwrite the video on it currently

which is why I wanted to obtain the IP as that seems the standard way of retrieving footage

[tomcctv 190]

yea I have the DVR unit up and running on my bench right now

I am trying to do an ip scan if I can get the IP than I can use the default Panasonic software

I do see the usb connectors on the DVR I was just worried that I would potentially overwrite the video on it currently

which is why I wanted to obtain the IP as that seems the standard way of retrieving footage

 

 

 

 

if you have connected the dvr up to a router. then just go into network settings and find what the local ip is.

[Jessay 0]

omg cant believe I didnt think of that of course connected machines duhhhh brilliant!

[Jessay 0]

Welp 3 hours on the phone with pansonic DVR support did the trick

I am successfully downloading the specific video footage I needed

 

Thank you guys for the assistance

the ultimate issue I was having apparently whoever they had previously configure the unit used an account that was restricted access from the menu

once I logged in with the admin account (which was still left with the default u/p which I have changed now) I was able to hook up a vga monitor and obtain

the network settings.

 

Really appreciate the assitance and have this forum bookmarked now!