rucanunes 0 Posted February 10, 2011 Hello, I have a system connected to 3 cameras. I can move the cameras using my PC and via the DVR/TV but not via iPhone and iPad. I'm using this software for iPhone: http://itunes.apple.com/de/app/scdvr/id335734063?mt=8 My system: http://www.lupus-electronics.gr/LUPUS_-_Digital_Video_Recorder/New%3A_LUPUS_-_LE_800-p.html PC Software: DVR Remote Desktop Any ideas? I have the controls on iPhone just like the ones on my PC, but the ones on iPhone don't work. Raul Nunes Share this post Link to post Share on other sites
rucanunes 0 Posted February 11, 2011 I forgot to mention that I only foward port 80 on my router? May this be the problem? Share this post Link to post Share on other sites
rucanunes 0 Posted February 13, 2011 Anyone, please? Share this post Link to post Share on other sites
gnscott 0 Posted February 18, 2011 Does the DVR have a specific port assignment for mobile monitoring? If so, I think that port should also be forwarded in your router, and/or maybe set that same port up in your router's DMZ. I'm certainly no expert, but hope this helps. Share this post Link to post Share on other sites
rucanunes 0 Posted February 18, 2011 The only port on my DVR it's port 80. Share this post Link to post Share on other sites
SEANHAWG 1 Posted February 19, 2011 Can you move it from a computer over the internet from a remote location? Share this post Link to post Share on other sites
rory 0 Posted February 19, 2011 Its probably not designed to move the cameras. these are PTZ cameras? Share this post Link to post Share on other sites
SEANHAWG 1 Posted February 19, 2011 It just sounds like the Iphone app simply doesnt work like its supposed to then in my opinion. I am not sure if its anything you are doing or not doing. Share this post Link to post Share on other sites
rucanunes 0 Posted February 19, 2011 They are PTZ and the app it's from the manufacturer of the DVR. Share this post Link to post Share on other sites
tomcctv 190 Posted February 19, 2011 They are PTZ and the app it's from the manufacturer of the DVR. this post reminds me of the old way of playing chess. if you wanted to play someone in USA from UK you used to have to send your chess move by letter. it could take years to play a game. if we keep just short posts then its going to take years to sort your problem. in your dvr manual it might say about ports as well as port 80. if it does not then you will need to add another port i:e 5555. as the remote app is java so your dvr ip need to have another port opening use 5555 and then enter 5555 in the mobile app were asked. also what did you set your ptz at 9600 or 2400 Share this post Link to post Share on other sites
rucanunes 0 Posted February 23, 2011 I forward port 5555 and still can't move the cams. Share this post Link to post Share on other sites
rucanunes 0 Posted March 22, 2011 Hello, I've setup my cameras with Lupus Aeon DVR LE800 and all seems to work fine, but not PTZ over iPhone 4. - I can access and PTZ cameras via PC (home network) app DVR Remote Desktop. - I can access and PTZ cameras via PC (Internet - Remote) app DVR Remote Desktop and IE8. - I can access video from the cameras via iPhone 4, both Home Network and remotely via Internet and 3G using scDVR - I can NOT move cameras (PTZ) via iPhone 4, both Home Network and remotely via Internet and 3G using scDVR. Any ideas? Please help me!! I'm using port 80. Best Regards, Raul Nunes Share this post Link to post Share on other sites
Securame 0 Posted March 22, 2011 You already have a thread open on this topic; opening a new one will hardly help any more. viewtopic.php?f=12&t=24313 Share this post Link to post Share on other sites
rucanunes 0 Posted March 22, 2011 Hello, I've setup my cameras with Lupus Aeon DVR LE800 and all seems to work fine, but not PTZ over iPhone 4. - I can access and PTZ cameras via PC (home network) app DVR Remote Desktop. - I can access and PTZ cameras via PC (Internet - Remote) app DVR Remote Desktop and IE8. - I can access video from the cameras via iPhone 4, both Home Network and remotely via Internet and 3G using scDVR - I can NOT move cameras (PTZ) via iPhone 4, both Home Network and remotely via Internet and 3G using scDVR. Any ideas? Please help me!! I'm using port 80. Best Regards, Raul Nunes Share this post Link to post Share on other sites
tomcctv 190 Posted March 23, 2011 Hello, I've setup my cameras with Lupus Aeon DVR LE800 and all seems to work fine, but not PTZ over iPhone 4. - I can access and PTZ cameras via PC (home network) app DVR Remote Desktop. - I can access and PTZ cameras via PC (Internet - Remote) app DVR Remote Desktop and IE8. - I can access video from the cameras via iPhone 4, both Home Network and remotely via Internet and 3G using scDVR - I can NOT move cameras (PTZ) via iPhone 4, both Home Network and remotely via Internet and 3G using scDVR. Any ideas? Please help me!! I'm using port 80. Best Regards, Raul Nunes hi. you will need to change your protocol of your dvr and your ptz head from 9600 to 2400 then the app can control your system. Share this post Link to post Share on other sites
ak357 0 Posted March 23, 2011 Hello, I've setup my cameras with Lupus Aeon DVR LE800 and all seems to work fine, but not PTZ over iPhone 4. Any ideas? Please help me!! I'm using port 80. Best Regards, Raul Nunes Do not hesitate to contact us if you have any further demands, qustions or needs. Our support team will be there for you Lupus-Electronics® GmbH Lise-Meitner-Str. 20 - Gewerbepark - 76829 Landau Tel: +49 (0) 6341 93 55 3 – 0 Fax: +49 (0) 6341 93 55 3 – 20 Working hours: Mo-Fr from 08:30 - 17:00 Uhr Share this post Link to post Share on other sites
ptzguy 0 Posted March 23, 2011 Hi Raul, Have you tried to contact the Lupus technical team direct? What ports are assigned in the network screen of the DVR menu? All of these need forwarding through your router nat/firewall. I'm quite sure there are 1 or 2 more ports that need forwarding for control, I can't find anything online therefore contacting their tech team would be your best bet. G'luck. Share this post Link to post Share on other sites
rucanunes 0 Posted March 23, 2011 There's only one place to choose the port. Share this post Link to post Share on other sites
SEANHAWG 1 Posted March 27, 2011 have you done what Tom said? He knows his stuff when it comes to stuff like that. Share this post Link to post Share on other sites
rucanunes 0 Posted March 27, 2011 I have the protocol of my dvr and my ptz head at 2400. Share this post Link to post Share on other sites
rucanunes 0 Posted April 7, 2011 Any new ideas? I'm getting desperate with this!!! Share this post Link to post Share on other sites
rucanunes 0 Posted April 7, 2011 Do not hesitate to contact us if you have any further demands, qustions or needs. Our support team will be there for you Lupus-Electronics® GmbH Lise-Meitner-Str. 20 - Gewerbepark - 76829 Landau Tel: +49 (0) 6341 93 55 3 – 0 Fax: +49 (0) 6341 93 55 3 – 20 Working hours: Mo-Fr from 08:30 - 17:00 Uhr I contacted you about 3 weeks ago and no answers yet!! Great support you have.... " title="Applause" /> Share this post Link to post Share on other sites
tomcctv 190 Posted April 7, 2011 Any new ideas? I'm getting desperate with this!!! Hi rucanunes. lets look at your problem another way. first what make is your ptz. also what are your settings i.e 2400 pelco d ??? and also how far is your camera from your dvr and how have you connected your ptz to your dvr. (you are getting video) ?? Share this post Link to post Share on other sites
