HIKVISION - DS 7008 HI

[jethro36 0]

Can anyone please help with a HIKVision DS7008 embedded DVR, i have been tasked with decomissioning this system and have recovered it from the fire proof cage it was locked in. Unfortunately as luck would have it the manager was fired and he is the only one that had admin rights and he suddenly does not remember the password. I have tried all known combinations of passwords for admin being (admin,12345,54321) and all other possible combinations. I need to recover the info for the harddrives and then reset it, i cannot find any info on this DVR on how to hard reset or overwrite passwords. Any help will be greatly appreciated.

J.D.

[caso1992 0]

Does the DVR have a battery on the motherboard?

[jethro36 0]

Hi there, yes it does have a small button cell/battery on board. I have taken it out and left it out for 30 minutes but all that happened was that the date and time was reset, all userinfo such as passwords and camera overlays are still in memory. I have found a small jumper block with two pins which i also tried shorting out(note this was done with all power unplugged) also this did not help even though i know some resets has to be done while shorting out and then powering on the DVR, just not too sure on this model as i don't want to fry anything and turn it into a doorstop. Any further help will be greatly appreciated.

[Securame 0]

DS7008 is an old unit and no longer being manufactured. If you were to break it, it would not be a big economical loss, you could replace it for a newer/better model for not that much money (7208).

 

That being said; I do not know of any way of reseting a Hikvision DVR if you lose your admin password. I am not saying there is not one, I just never bothered (we give a printed and digital documentation on every installation with all the needed data, passwords included, and stating that if they are to lose their admin password, we will have no way of recovering it for them). I have sent an email to my Hikvision contact asking about the subject, I will report back if I get any news.

[Tailbone215 0]

The password info is stored on the HD. Your best bet is to call Hikvision tech support. They are very good and respond quickly.

[Securame 0]

Are you sure about that...? So just by replacing the HD, you get the password reset to 12345??

[Securame 0]

I got a reply from Hikvision, and they gave me two methods for reseting a DVR password. Both of them involve sending the serial number of your DVR to Hikvision for geting a reset password code, which then can be entered on the DVR either via network or serial cable.

 

So I kinda doubt swapping out the HD would do anything.

[jethro36 0]

Thanks for all the feedback and responses thusfar, what i have managed to establish is yes, this device can be reset but it has to go back to the agents which then has to connect it to HIKVISION and they have a window of 24 hours in which they generate a unlock/release code which is then mailed to the agent. A lot of trouble for something simple like this but at least the security concept behind it is good. My only concern about this method though is then i leave our valuable and sensitive information open for misuse while in these agents hands. Our company is a software developer with branches worldwide and the video footage stored could be used to someone else's benefit, and the agent has said all hard drives have to remain in the device. So depending on what my bosses in America say, i would rather flip this into the incenerator and be done with this than face any possible future repercussions. If by removing the hard drive it resets the p/word then wonderfull, i will give it a whirl and report back.

[jethro36 0]

Yup, just confirmed it. Swapping out HDD does not help as all settings still remain so that theory even though plausible is blown.

#Mindvision - Can i send them the serial number myself ? and also who do i send it too? Thanks for the quick feedback " title="Applause" />

[Securame 0]

You could retrieve the code yourself, so I do not see why you should have to send your DVR with HDs to your agent. I do not think you would be able to send the serial yourself, since there would be no way for Hikvision to know if it is a legit unit or not (it could be a stolen DVR). So I would say that unless the inquiry comes from someone they trust, they will probably not send the reset code.

[Tailbone215 0]

Are you sure about that...? So just by replacing the HD, you get the password reset to 12345??

 

I never said that replacing the HD will "reset" the password. The HD does have a unique UUID and the hash for the password is on there. That's why I specifically recommended the OP contact Hikvision support.

[Tailbone215 0]

Thanks for all the feedback and responses thusfar, what i have managed to establish is yes, this device can be reset but it has to go back to the agents which then has to connect it to HIKVISION and they have a window of 24 hours in which they generate a unlock/release code which is then mailed to the agent. A lot of trouble for something simple like this but at least the security concept behind it is good. My only concern about this method though is then i leave our valuable and sensitive information open for misuse while in these agents hands. Our company is a software developer with branches worldwide and the video footage stored could be used to someone else's benefit, and the agent has said all hard drives have to remain in the device. So depending on what my bosses in America say, i would rather flip this into the incenerator and be done with this than face any possible future repercussions. If by removing the hard drive it resets the p/word then wonderfull, i will give it a whirl and report back.

 

Unless there is footage you specifically need to access, I would recommend that you simply destroy the HD and throw the DRV into the trash. If another is needed, buy another. Time is money. It is more economical to save your time and labor and get a better unit by upgrading.

 

On a side note: I know many people buy decommissioned DVRs on the surplus market and run into the password dilemma looking for free help before they try to sell the unit. Another dead-end...

[Securame 0]

Are you sure about that...? So just by replacing the HD, you get the password reset to 12345??

 

I never said that replacing the HD will "reset" the password. The HD does have a unique UUID and the hash for the password is on there. That's why I specifically recommended the OP contact Hikvision support.

 

I pretty much doubt that. A Hikvision DVR can have a password even with no HD installed, so I don't think that it stores anything on the HD, since no HD is needed for having a password other than the deafult one.

 

jethro36, I have to agree that if you have to spend too much time fixing this, it might be better to just trash the DVR, and buy a newer and better model. HD can be reused on another DVR.

[Tailbone215 0]

Of course the possability does exist that the password is stored in the NVRAM section of the motherboard as you say. I'm just saying that the embedded Linux OS is looking for a specific UIID of the HD that is used for storage. If the password info is stored on said HD and you unplug or install a other HD the machine will lock you out. Are you sure you are not being locked out? Only way to tell is to try a known working password with the HD unplugged. If it works the password info is in the MB's NVRAM, if not it is on the HD as I suggested. Did you test this?

 

 

Are you sure about that...? So just by replacing the HD, you get the password reset to 12345??

 

I never said that replacing the HD will "reset" the password. The HD does have a unique UUID and the hash for the password is on there. That's why I specifically recommended the OP contact Hikvision support.

 

I pretty much doubt that. A Hikvision DVR can have a password even with no HD installed, so I don't think that it stores anything on the HD, since no HD is needed for having a password other than the deafult one.

 

jethro36, I have to agree that if you have to spend too much time fixing this, it might be better to just trash the DVR, and buy a newer and better model. HD can be reused on another DVR.

[jethro36 0]

Thanks for all the input guys, to make a long story short. Local agents have now told me it's a free service, all i need do is take machine in to them, they will do contact HIKVISION give them serial number and then i can leave taking device with me as they will phone me with the release code. So this is what i will do.

@tailbone - yes i have unplugged HDD and i don't get locked out as same usernames are still on the options with hdd removed so it's definitely a sistuation of the credentilas being stored in the nvram, i would just have thought like with a normal processor board you have a reset point somewhere which can be hardwired to clear the registers and default it back to a neutral state. Now if only i had a schematic for this!

Thanks again guys for the input.

 

J.D.

[Tailbone215 0]

@tailbone - yes i have unplugged HDD and i don't get locked out as same usernames are still on the options with hdd removed so it's definitely a sistuation of the credentilas being stored in the nvram, i would just have thought like with a normal processor board you have a reset point somewhere which can be hardwired to clear the registers and default it back to a neutral state. Now if only i had a schematic for this!

 

Thanks for testing this. I do stand corrected.

 

I'm glad you have a solution to the problem and it isn't going to cost you anything. Good luck.