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Anyone work with drive-thru systems?

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We've been doing drive-thru intercom systems for years, but I've run into a situation here that the boss doesn't have an answer for, and with my audio background, I've been charged with "just making it work".

 

Pretty basic setup: speaker post by the menu board, single speaker at about car-window height, half-duplex operation, and a 3M D-15 intercom base in the store.

 

Problem is, the speaker works TOO well when functioning as a mic, and picks up as much car/engine/traffic noise as it does voices... although it seems to be very selective, particularly to frequency - some voices come through clearly, others are drowned out be ambient noise.

 

My thinking is, I need to make the speaker more "directional", whether by putting a tube in front of it, or what... that, or see if the base will support a separate mic and speaker, and add some sort of directional mic to the post.

 

Anyone got any other ideas???

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