Swann DVR 4 Pro

[phugoid 0]

Hi all, I joined this forum to ask a question as I am having some issues with this Swann DVR4 Pro system that I recently bought. I have been a little disappointed so far with this product, the documentation that comes with the product is basically useless. All the problems I have had I have had to resort to Google to solve, and correct me if I am wrong but when you invest in a product the documentation should give you all the answers you need.

 

1. The DVR hdd is full, how can I delete video from hdd to free up some room?

 

2. How can I play the *.dvr files that it produces? I have tried VLC player, tried renaming the files to *.avi, downloaded Netviewer and nothing seems to be able to play the files. I have tried also using the video server e software to play the files and get an error message about a missing DLL file, have uninstalled and reinstalled 3 times and still get the same error.

 

Any help would be much appreciated, thanks for your help.

 

Aaron

[SEANHAWG 1]

Hi,

 

Sorry for the troubles you are having. Hope this helps:

 

1) You can fully delete the data thats on the hard-drive by going into the menu and finding the area where you can "format" the hard-drive. This will erase everything. Otherwise, you will need to set your DVR to overwrite the old data once it reaches its hard-drive capacity, the newest data will continually replace the oldest data.

 

2) Did the DVR come with a disc to install in your computer? Sometimes they will have some dll files within that disc that you manually have to go in and put in your system32 folder and execute it to make it play. let me know if you see any .dll files on that CD and I will give you some instructs on how to proceed.

[phugoid 0]

Thanks for your reply. Does it mean that you are not supposed to erase the hdd, but new recordings continually replace older recordings? I will check the CD when I am back at the shop for this missing dll file, today is a public holiday

 

Will let you know if it works, thanks,

[SEANHAWG 1]

I dont know why it would not come factory defaulted to overwrite. Most DVR's I have noticed already do. Ayways, thats what I would recommend that you set it to. You have to go into your DVR settings and change it to that.

[phugoid 0]

Thanks, You are right in that it simply overwrites when the hdd is full, no problems there. The only problem remaining is that once I download the recorded video to my PC I have no way of playing it. The video server e software keeps returning a DLL file error.

[SEANHAWG 1]

Did you put the disc into your computer to see if there was a file with a .dll extension in it? If so, let me know as there may be a way you have to execute that file in order for the media player to work correctly.

[phugoid 0]

I tried searching for the .DLL file on the CD, but all that is there is the .EXE installation file. Tried using Winrar to open the archive to search for it but that does not work.

 

I downloaded VideoPlayer 1.1.5.8. It works to view recorded video but only in some circumstances. For example if I use Video Server E and click the record icon then it records and writes the .VSE file to the hard drive on my PC. If I use the VideoPlayer software I can view this movie file. But if I have set the DVR to record and in the settings screen and then I download the record list, then back it up to my PC, it writes the .VSE file and if I try and play it all I see is a black screen in the VideoPlayer as if nothing was recorded.

 

Any ideas?

[SEANHAWG 1]

try giving swann a call to see if they have any ideas. I am sorry I couldnt help you on this one.