problems updating and iphone app on averdigi eh1008h dvr

[gman 0]

Hey Everyone,

 

Very excited about the new dvr, but cannot get past two issues, updating the firmware and getting the iphone app to work. Here is what has happened so far:

 

Firmware update

 

current version H8.01.01.00.20

firmware update version H8.1.1.0.28a

 

steps:

re-format usb drive

download zip file from site

extract zip file

loaded the zip file, the H8 folder (which holds the extracted bin file), and the bin file at root level

plug usb into dvr

wait a few seconds for dvr to recognize usb

click update

receive error message "no update found on usb"

 

 

iPhone app

Note: This works on local area network, but not going over the internet. Because the local works, I'm thinking the DDNS is the problem.

 

DVR settings

Server IP using dhcp

remote console port - 5550

remote update config - 5005

enable anonymous login checked

webviewer port 80

ddns checked

domain name gman.avers.com.tw [host name from ddns setup below]

password [password from ddns setup below]

ddns server name: ddns.avers.com.tw

ddns server port: 1053

network cable attached to netgear wireless adapter

 

router

port forwarding with dvr ip on ports 5005, 5550, 1053, and 80

(note the netgear adapter has it's own ip. Because the local area network setup works, I don't think this is an issue.)

 

ddns setup from ddns.avers.com.tw website

host name - gman

domain names avers.com.tw, dispatch.avers.com.tw

 

averdigi i-viewer iphone app

name: gman

host: gman.avers.com.tw

port: 80 (tried 5550, 5005, and 1053)

id: admin [same as dvr]

password: [same as dvr]

The app goes to the camera screen, but says connection failed.

 

Some of these values are different as I didn't want to post the real host name, id and password. posting.php?mode=post&f=6#

 

Any help is greatly appreciated!

 

Thanks

[tomcctv 190]

on iphone you do need port 5550. are you able to log onto your unit away from your network on another pc using the avers ddns http://you.avers.com.tw:5550

[gman 0]

I can get to the page, but IE will not download the Active X script. It's IE 8 on XP. I tried with and without compatibility mode, and took out all of my security settings and shut off the anti-virus.

[gman 0]

Good news, the iphone app is now working. I plugged in the 5550 port number and it started right up. Perhaps I had not tried that combination.

 

Now I just need to figure out the firmware update.

[tomcctv 190]

I can get to the page, but IE will not download the Active X script. It's IE 8 on XP. I tried with and without compatibility mode, and took out all of my security settings and shut off the anti-virus.

 

 

 

it sounds like a problem with ddns. google myip and enter that into your phone were it says ip on the app ... enter the ip from google .. the port is 5550 and username and password for your dvr.

[tomcctv 190]

Good news, the iphone app is now working. I plugged in the 5550 port number and it started right up. Perhaps I had not tried that combination.

 

Now I just need to figure out the firmware update.

 

 

the file is case sensitive. H8Series when naming the file.

http://www.averusa.com/surveillance/download/EHseries/EH1000H/Upgrade_SOP_EH1000H-4.pdf

[gman 0]

Thanks tomcctv, you nailed both of them. The manual's instructions were different from what you linked to. Once I knew how to do it, worked like a charm.