Need help with port forwarding on 2Wire Router

[quackcom08 0]

My name is Jake and im new to this site, i was wondering if you guys could help me. I am using a Nuvico EV-1600N DVR and the customer has AT&T 2Wire Router. I have set up many cameras on networks but all have been on a Linksys router. I have already created him a host name on Dyndns.com and tested the hostname on the DVR but i am still unable to view off site. I have tried creating a host application with access to port 7000 which is what i have the DVR set to but for some reason i cant seem to get it working. The customers IP is Dynamic and not Static and im not sure what im doing wrong on the Router settings. Any Suggestions???

 

Thanks, Jake

[Soundy 1]

What model router is it?

[quackcom08 0]

2701HG-B

[Soundy 1]

Do you have port 80 forwarded as well as port 7000? Usually if the DVR is using a web-based client, it will need to connect on port 80 first to load the client.

[quackcom08 0]

No I just have port 7000. On the Nuvico dvr you can only choose one port. Do I change it to port 80 on the DVR or, on the router settings do I "add another defination" so it reads- TCP Port 7000 to 7000.

TCP Port 80 to 80?

Also when I check the satus of his hostname in the DDNS tab on the Network Settings of the DVR it reads good but when I check if Port 7000 is open it says error. Also if somebody has set up a nuvico on a 2wire router before I would really appreciate it if you sent me a message and ill give you my number, it may be easier to talk on the phone just to go over the correct steps because there has got to be 1 lil thing I'm doin wrong and I don't know what it could be.

 

Thanks, Jake

[Soundy 1]

If you're using an actually installed client app to connection, it may not need port 80, but I'd try forwarding that anyway, just to be sure.