tesc_cctvpro 0 Posted June 3, 2011 Hope this is the correct forum. I am interested in understanding the major - dealer originated problems, that CCTV installers and integrators face. What has driven you to find another supplier in the past? Thanks in advance. Share this post Link to post Share on other sites
NotoriousBRK 0 Posted June 3, 2011 Not sure which "supplier" you mean. Why would a dealer buy from a different distributor? And/or why would a dealer buy a different product (eg: camera)? Share this post Link to post Share on other sites
SEANHAWG 1 Posted June 4, 2011 why would you want to know this for? Share this post Link to post Share on other sites
tesc_cctvpro 0 Posted June 4, 2011 Hi Guys, I mean what are the factors, that might have caused you problems in the past ? Where these problems where directly related to service levels of a dealer or supplier, to the extent that you considered switching dealers. Why would I want this information? To make my company better and share with other dealers issues deemed important by the integrators buying from them. Share this post Link to post Share on other sites
Guest Posted June 4, 2011 Hi Guys, I mean what are the factors, that might have caused you problems in the past ? Where these problems where directly related to service levels of a dealer or supplier, to the extent that you considered switching dealers. Why would I want this information? To make my company better and share with other dealers issues deemed important by the integrators buying from them. Service Price Stock levels Willingness to be an active part of our supply chain, not to be a post box! Ilkie Share this post Link to post Share on other sites
Tailbone215 0 Posted June 5, 2011 The simple answer here would be available stock, competitive pricing, and an easy exchange policy for defective merchandise. Frankly, for items I don't need in less than 24-hours, I find it best to cut out the middleman and buy direct on the more expensive items as this cuts out a lot of the game playing some distributors like to play. Of course, always keep open channels with a few local distributors for walk-in counter service. I don't look at any of these issues as "problems" as it is them that are competing for my money. It is too easy to take my business elsewhere should the bullcrap factor exceed my acceptable level of tolerance. That said, it was very rare that I had any problems with distributors as most are flexible and very easy to get along with. Loyalty cuts both ways. Share this post Link to post Share on other sites
tesc_cctvpro 0 Posted June 5, 2011 Thanks, nice to see some common points emerging - which always provides tangible areas to focus on. Share this post Link to post Share on other sites
