Trouble With Remote Access

[vmgtlexi 0]

Hi,

 

I have an Everfocus ECOR264-9X1 DVR. I really like it. I can access it just fine from most place, except from my small office. Here are the details and what happens when I try remote access from that location.

 

Are there any "commonly overlooked" simple fixes that I might be missing?

 

As required for remote access, I use Internet Explorer; currently, it's version 8. We use Windows XP Pro SP3.

 

When I enter the URL (static IP), I am able to get the log in screen.

 

Most of the time, the viewing software starts to run (I can see the Everfocus logo come up, along with the menu buttons).

 

So, I know I am communicating with the DVR....that's good.

 

But, then Explorer usually just freezes and won't show any of the video feeds or the rest of the menu buttons. I have tried lowering all security to the bare minimum, and turning off antivirus software. Firewall was turned off too.

 

I know it's nearly impossible to diagnosis this - but just curious if anyone has run across similar issues with Explorer, and found any possible fixes I could try. It must be local to my small office network; just can't figure out what it might be.

 

Again, I'm making contact with the DVR. I just can't get past IE always freezing about 1/2 way through the "loading" process of the DVR software.

[shockwave199 0]

Does it not have it's own software for remote viewing? Are your settings very high in the dvr- highest bit rate, fps, D1? Could be a slower internet is choking on the load? [yikes- bad] Other than that, not sure.

[vmgtlexi 0]

That's a good thought. As a test, I tried accessing the Everfocus demo DVR's via their web site. That is, they have the same DVR set up at their offices that user anybody can access to "test drive" them.

 

I access the same model DVR at their location from the same computer network that is giving me trouble on my DVR.

 

I was able to access their DVR perfectly and get all video feeds perfectly. So, my guess is there must be something that my remote network does not like about accessing my particular DVR or static IP.

 

Very annoying.