The IP Address is not accessible!

[slp-oem 0]

hi guys. i'm new to this CCTV thing.

 

recently i bought a CCTV n try setting up everything is fine except that i cant use eagle eyes to view it outside. but if i connected to the wifi then i'm able to view it..

 

Kindly pls advise wat to do.

 

Your help is most helpful.

 

Thanks

[t3chsupp0rt 0]

what brand DVR do you have? Is it compatible with the Eagle Eyes App? Have you set it up for remote (off site) viewing? if not then thats why you can't see it off the wi-fi internal network. You should have "PORTS" listed in your DVR's Network menu. those ports need to be setup on the router/modem so you can see the DVR remotely. get back to me with some more info and I'll help out.

[slp-oem 0]

Hi T3chsupp0rt,

 

my item is as below

 

DVR model : Impaq

router : D-Link (Model DIR-600)

 

i have set the port forwarding in my DVR as 8000 and oso the DDNS but i still cant see it. Would it be the firewall which is blocking it? (If yes how do i off the firewall)

 

Thks

[t3chsupp0rt 0]

What ports do you see in the network menu.

[slp-oem 0]

8000

[tomcctv 190]

8000

 

 

8000 will have the same problems as 80 with some ISPs change your port to 83.

[t3chsupp0rt 0]

8000

 

Just the one port, ok. In your router which menu are you creating this port rule in.

[slp-oem 0]

eh under advanced port forwarding rules

 

infact i have oso tired using port 4000 too but it's still not working.

[t3chsupp0rt 0]

Have you tried calling the manufacturers tech support line.. if not I would, you are obviously missing a key piece of info and we can't help. Or just put the ip of your DVR in your routers DMZ this will allow for remote access. I'd call tech support first.

[slp-oem 0]

Call impaq or D-link?

[t3chsupp0rt 0]

Call impaq or D-link?

 

Dlink.. what for. He needs to call the DVR tech support. Dlink will be no help

[cbr1 0]

hope this may help, although i may be stating the obvious, you say that you have opened the ports, the d-link requires a firewall rule to be created also, you will find this under application rules, enter the ip you are forwarding to and also the ports,this will then allow acces through the firewall.