IP Address it not accessible in Eagleeyes App

[tumza007lnw 0]

I tried to setup the network of my DVR.

Now I can monitor it with Internet Explorer in PC.

 

So that I tried to monitor it in Eagleeyes (iPad 2)

 

When I finish setting everything and try to access, the message pops up "IP Address is not accessible"

 

I am so confused with it because I have 2 house with CCTV.

 

The first house has no problem, I can monitor it via Eagleeyes Application on PC and Tablet (iPad, Smartphone)

 

But, the second house got this problem.

 

The message pops up that "IP Address is not Accessible"

 

So I don't know what happen with it.

 

Could it be the firmware of DVR ?

Thank for any comment in advance

[fa chris 0]

I'm not sure how the eagleeyes app works, but do you need to forward any ports in your router?

[futech.vn 0]

1. Review your setting in Eagleeyes App (Add, Port)

2. Review port forwarding on Router (Add, DDNS, Port, firewall)

 

You view in PC from Local network or Internet ?