Struggling with Remote playback

[keat63 0]

Guys.

 

Any thoughts.

If I view my DVR via Eagleeyes Iphone App, I can see live view and I can playback action alerts. I can go back days, and still play back.

 

However, through PC Web Browser and PC VideoViewer app, I can only do live view.

 

Web Browser shows alerts, but i get an error "Unable to playbcak Channel"

In Video Viewer, I see no events at all.

 

I'm guessing it's down to firewall ports ??

[bpzle 0]

Be sure to forward every port required by your dvr. Some dvrs have a seperate port for mobile devices. It's possible you have this setup, and not others.

 

Also, most dvr browser clients require Active X, which must be used in Internet Explorer unless you have some sort of plug in.

[keat63 0]

Be sure to forward every port required by your dvr. Some dvrs have a seperate port for mobile devices. It's possible you have this setup, and not others.

 

Also, most dvr browser clients require Active X, which must be used in Internet Explorer unless you have some sort of plug in.

 

Does anyone have a list of ports for Avtech KPD674

[Soundy 1]

If your router has a DMZ option, try setting the DVR's IP in there... that will forward ALL otherwise-unassigned ports to the DVR. That will tell you in short order if the problem is port forwarding.

[keat63 0]

It works fine when inside my home network, so this is why i'm assuming a forwarding issue.

DMZ doesn't work on my particular router.

I've already looked into this and it seems it's a known problem.

[bpzle 0]

Where did you buy it? They don't offer tech support?

[ak357 0]

Where did you buy it? They don't offer tech support?

Does it matter where he got it

We at CCTV forum provide free support

Brandon feel free to help him

[keat63 0]

The router is Huawei HG532, provided by my ISP.

 

Last night, I manually edited the config file to point DMZ to the DVR.

I assume that this is now working, as I can still access the DVR remotely, even with no forwarding rules configured.

However, I'm still unable to playback recorded material.

[bpzle 0]

Where did you buy it? They don't offer tech support?

 

Bump

[keat63 0]

If your'e in the UK, then you'll be familiar with the company TalkTalk (Formerly Tiscali).

If not, then let me try to explain in about 5 words.

 

Technical support, Dont make me laugh.

[keat63 0]

Maybe this is an IE thing, as it's working (in a fashion) with Firefox.

VLC crashes, but the Quicktime plugin works.

 

Won't have any of it with Internet Explorer 8 though.

[tomcctv 190]

If your'e in the UK, then you'll be familiar with the company TalkTalk (Formerly Tiscali).

If not, then let me try to explain in about 5 words.

 

Technical support, Dont make me laugh.

 

 

 

carphone warehouse is also the same company (now in american bestbuy hands) forget about port forwarding if you have either of these routers .

 

 

 

 

 

both have a talktalk lock out (limited on what you can do) and also block ddns service which you are going to need as they dont give static IPs.

 

best solution for you is to swap out there router and get a netgear from PC world (£50) then you can portforward

[keat63 0]

I've always had netgear routers in the past, but the wireless on this TalkTalk one is far superior.

I believe that my DVR is now in a DMZ, but I may have a look at reconfiguring the TalkTalk firewall, as this is a radio button option on mine.

[keat63 0]

I'm not entirely convinced that it's fiewall related.

 

This evening, I disabled the firewall on my router, I then attached to my work PC remotely, and am still unable to play back recorded video.

 

I'll pop my old netgear router on tomorrow, and see what happens.

[keat63 0]

considering, I have nothing else to do this evening, I installed my netgear router. Added the DVR to DMZ but it's still the same.