AVC760 and PTZ presets

[AnD 0]

I have an AVC760 DVR (IDE version) and I'm happy with it for my needs.

Lately I have bought a PTZ camera and I can control it with the DVR buttons (on the dvr) and also with Video Server E.

But there's my problem, I want to use presets but it's not working here.

 

When I log in in Video Server E then I click on "P: PTZ control"

Then I pick PTZ device 2 and I can control my camera.

 

I erased the image for privacy reasons

 

Then there is standing a button Action/Preset (action is green/preset is red)

I click on that button and the colors are reversed. (action is red/preset is green)

Then I move my camera to a point and click on button 1

Then I move the camera to another point and click button 2

Then I move the camera to another point and click button 3

 

After that I press again on the Action/Preset button so that Action is green and Preset is red.

If I then press on Preset button 1 then the camera moves a little bit and it stops and that's it, that's also with preset button 2 & 3.

 

Why isn't the camera moving to the preset position ?

[AnD 0]

Nobody ?