avtech dvr kpd675 remote viewing - blank screen

[avtechuser 0]

hi all,

 

just purchased a avtech dvr675, all temporarily wired up and connected. however when i try to do any form of remote viewing all i get is a blank screen where the stream should be.

 

initially i tried it on my phone and although my phone connects to the avtech and displays the 4 channels on screen, no picture is displayed in any of the 4 boxes. So i installed videoviewer on my laptop and same again it recognizes the box and i can even control the avtech-dvr from the software but cannot seem to get any video stream from it. So having tried both my phone and windows i know its not related to anything im doing but moreso something with the avtech dvr itself

 

the unit itself is fine and gives a picture from the cam connected to it however any form of remote accessing and i dont get a picture. Was hoping if somebody could help as to where im going wrong or have i got a faulty box.

[avtechuser 0]

.... been trying all sorts and still no luck, just the blank picture, did one manage to get a still image on it, so signal is coming through but just not displaying what it should

[varemenos 0]

Hi Avtechuser,

 

I also had problems with my KPD-675 DVR, but I managed to make it work, although it resets power from time to time and Ihave not figured out yet why . The blank screen yoou mention

maybe because of the dvr going into reset state. Check the log

and if you see a report with "Power On" it means that it tries to reboot. Apart from remote connection either from mobile or laptop

have you tried local connection output to a TV screen . Has it worked well then ?

I use Eagle-Eye software with mobile and I used to do just a

http connection from an IE , using the internal web server software of KPD , it worked but also I tried the VideoViewer which also worked BUT as I told you it is frequent that power reset happens so during that time the returned screen is blank with

the Loading circle in it.

[avtechuser 0]

thanks for the advice. finally have managed to connect the box to my tv and wire up. oddly enough it works know and i do get a picture on my phone. only issue know is that it only works when i use it with wifi inside my house.

 

if i try remote viewing via my phones internet it doesnt work and shows invalid ip. so i guess i need to change some settings on my router right?

[Silasrayner 0]

hello, having the same problem but with Eagle eye, can i ask how you have it setup to work? i have tried static ip, pppoe and dchp all setup correctly. Eagle eye only works with the wifi and not on the mobile network when im out.

 

Many thanks

[lucha 0]

have you set the apn on your mobilephone?