AVC777W deleted admin account

[thefarg 0]

I have an AVTech AVC777W. I accidentally deleted ALL accounts including admin and can no longer log on. Hardware reset doesnt seem to restore it. How do I restore the admin account?

[Leohuangdi 0]

Hi,

 

Are you sure about the model number? AVC777. i don't remember it.

 

Usually cannot delete the last available account, probably you changed the account and forgot user or password.

 

Check the firmware version, maybe need to be upgraded.

 

Leo

[thefarg 0]

AVC77W - 16ch networked video server

 

I think I can only upgradr firmware through the Video Server E software. I have no network user accounts so I cant connect with it. Would upgrading firmware recover the lost admin account? Another account was set up and the admin dissapeared, the user deleted the new account so there are no users. Using the machines front panel to RESET TO FACTORY DEFAULT resets the camera zones etc but not network ip, dns passwords etc. It has a long beep when I press the button to confirm. Do I need to turn the machine off or do anything special to get the factory reset? Is the hardware reset via jumper the same as through the menu or resets different level, amount etc?