robocamp 0 Posted April 25, 2012 I need some advice. I am finding Vitek's service awful. Are there any manufacturers who do direct replacement for hardware that is DOA? I have never had a manufacturer dodge taking care of business the way these guys operate. Client has been waiting almost 2 weeks for a replacement that has still not arrived. Need a new supplier. Share this post Link to post Share on other sites
survtech 0 Posted April 25, 2012 We're running into similar issues with our Vitek VTD-A2812's. They won't advance replace either DOAs or units that fail in-warranty. While that's not totally atypical, they also threaten to charge for repairs until they inspect the returned item. The odd thing is that although they keep saying they will repair returned units, rather than replace them, they have wound up replacing each of our warranty returns. They also like to generate an invoice to our supplier, then credit it later. This caused some concern with the supplier until Vitek told them that the invoices didn't have to be paid and were only for their bookkeeping purposes. I'm waiting for inMotion to release their mini-dome that we beta tested a few weeks ago. The beta version had the joystick for menu settings in the cable, which made it difficult for us to change settings after installation. The release version will supposedly have the joystick mounted inside the dome - a much better arrangement. We've deployed a number of inMotion 11S3N2D box cameras and are very happy with the price and results. I expect the mini-dome to be comparable. Share this post Link to post Share on other sites
